SOME TRAVEL MAY BE INVOLVED DEPENDING ON BUSINESS NEEDS

We’re seeking a proactive and technically skilled End User Services Specialist to join our IT team in London. In this hands-on role, you’ll provide high-quality support to employees, manage end-user devices, resolve IT issues, and drive continuous improvement across our technology services.

SKILLS

It Support,Servicenow,End User Support

ABOUT UST

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process

THE ROLE:

• Provide Level 1 & 2 support for desktops, laptops, mobile devices, and peripherals.
• Manage the full hardware lifecycle – from procurement to secure disposal.
• Support incidents, service requests, and critical IT issues, ensuring timely resolution.
• Install and troubleshoot software (Microsoft 365, security tools, remote access, etc.).
• Maintain asset inventory and ensure compliance with standards.
• Deliver on-site and walk-in support through Tech Bars and floor walks.
• Support collaboration tools and meeting room tech (Zoom, Teams, Webex).
• Identify automation opportunities and contribute to service improvements.
• Maintain documentation, knowledge articles, and operational reports.
• Handle IT onboarding/offboarding and user access provisioning.
• Promote IT best practices and digital adoption among employees.