End User Support Analyst

at  Gloucestershire County Council

END USER SUPPORT ANALYST

Date: 30 Jan 2025
Job Location:Gloucester

This is a Gloucestershire County Council job.

• Job Title: End User Support Analyst
• Job Location: Shire Hall, 1st Floor
• Salary: £29,093 - £31,586 per annum
• Hours per Week: 37.00
• Contract Type: Permanent
• Closing Date: 12/02/2025
• Job Requisition Number: 10399
• This post is not open to job share

ABOUT US

For all your hard work, you will receive the following;

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Excellent Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C’s apply)

As an End User Support Analyst, you will provide timely, professional, and customer-focused ICT support to our customers and users. You will aim to deliver customer ICT requests such as deployment of mobile/tablet/laptop devices and support to agreed service level targets. You will work closely with Service Desk, Request Fulfilment, and other End User Support team members to ensure that the customer experience is of a high standard and that customer requests are fulfilled to the customers’ satisfaction.