End User Support at ASX

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Active Directory, Microsoft SCCM, Intune, Windows 11, Microsoft 365, Azure AD, Remote Connectivity, VPN, Problem Management, Audio-Visual Systems, Technical Support, Application Packaging, Virtual Machine Environments, ITIL Understanding, Technical Support for Mobile Devices

Industry

Financial Services

Description

ASX: Powering Australia's financial markets Why join the ASX? When you join ASX, you’re joining a company with a strong purpose – to power a stronger economic future by enabling a fair and dynamic marketplace for all. In your new role, you’ll be part of a leading global securities exchange with a strong brand. We are known for being a trusted market operator and an exciting data hub. Want to know why we are a great place to work, click on the link to learn more. www.asx.com.au/about/careers/a-great-place-to-work We are more than a securities exchange! The ASX team brings together talented people from a diverse range of disciplines. We run critical market infrastructure, with 1 in 3 people employed within technology. Yet we have a unique complexity of roles across a range of disciplines such as operations, program delivery, financial products, investor engagement, risk and compliance. We’re proud of the diversity of our organisation and the culture of inclusion that all our people help to build every day. Our employee-led groups are known for celebrating cultural and religious events, championing LGBTIQ+ inclusion (recently achieving AWEI Bronze), inspiring giving and volunteering, promoting gender equality, and wellbeing. We are an Employer of Choice for Gender Equality (WGEA) and a member of the Champions of Change Coalition for the advancement of gender equality in Australia. Your team: The Workplace Technology team is a dynamic support team that provides a single contact point for ASX Staff that are seeking End User Computing and Meeting Room technical assistance or support. Working in a small team that is responsible for phone, email, logged tickets and in-person support for all level 1 and 2 tickets for our end users. Your responsibilities: Provide end to end support for IT requests raised via phone, email, ticketing system and in-person Ensure requests are logged accurately within the internal ticketing system (ServiceNow) for reporting and fault analysis Action requests within appropriate time frames Perform installation and technical support of hardware and software to ASX staff Problem Management for general and major faults Support of audio-visual systems, meeting rooms and event facilities The role requires some out of hours work and has a rostered On-Call component The role is flexible but primarily based on-site at the ASX office in the Sydney CBD. Additional support for an office at Gore Hill, as well as remotely across offices in Australia and internationally will also be periodically required. Your experience and qualifications: Must have: Provision of excellent customer service and support to stakeholders at all enterprise levels Support, administration and management of key enterprise platforms including: ‒ Active Directory ‒ Microsoft SCCM / Intune ‒ Windows 11 ‒ Microsoft 365 and Azure AD ‒ Remote connectivity/VPN Experience identifying trends and root cause of problems ITIL understanding In depth technical understanding of Microsoft software and operating systems Strong experience supporting laptops, desktops and mobile devices Experience supporting a broad range of corporate, financial and development applications and platforms Nice to have: ITIL Certification Practical experience managing Windows Group Policy Application packaging/deployment skills Support of Virtual Machine environments We make hiring decisions based on your skills, capabilities and experience, and how you’ll help us to live our values. We encourage you to apply even if you don’t meet all the criteria of this role. If you need any adjustments during the application or interview process to help you present your best self, please let us know. At ASX Group, our diverse workforce is essential to build and maintain a fair and dynamic marketplace. We support flexible working and offer hybrid working options. Even if our roles are advertised as full-time, we encourage you to apply if you are interested in part-time or other flexible working arrangements. We will arrange for successful candidates to have background checks, including reference and police checks completed as part of the on-boarding process. ASX is an integrated exchange offering listings, trading, clearing, settlement, technical and information services, technology, data and other post-trade services. It acts as a market operator, clearing house and payments system facilitator. It oversees compliance with its operating rules, promotes standards of corporate governance among Australia’s listed companies and helps to educate retail investors. ASX operates markets for a wide range of asset classes including equities, fixed income, commodities and energy. As an integrated exchange, ASX’s activities span primary and secondary market services, including the raising, allocation and hedging of capital flows; trading and price discovery; central counterparty risk transfer; and securities settlement for both the equities and fixed income markets. When you join ASX, you’ll be joining a dynamic global leader with a record of innovation and a reputation for integrity, transparency and professionalism. You’ll also enjoy an impressive range of employee benefits and a flexible working environment underpinned by a friendly and collaborative culture.

Responsibilities

Provide end-to-end support for IT requests raised via various channels and ensure requests are logged accurately within the internal ticketing system. Perform installation and technical support of hardware and software, and manage problem resolution for general and major faults.