About the job

🚨 Hiring: End User Support / Desktop Support Engineer

📍 Location: Marylebone, London, UK – Hybrid (Tuesday to Thursday Onsite)

🕒 : On-demand support on Monday & Friday

📅 Experience: 12+ Years

⭐ Focus: White-Glove / VIP Support

We are looking for top-tier End User Support / End User Services Engineers with strong experience in VIP/white-glove support, excellent customer service, communication, and stakeholder management skills.

🔹 Required Technical Skills:

• Trading Application Support – Trading platforms, market data tools, incident triage, latency & performance troubleshooting

• AV/VC Support – Microsoft Teams, multi-monitor setups, cameras, microphones, docking stations

• Microsoft Endpoint Management – Intune, Autopilot, device compliance, policies & application deployment

• Azure / Microsoft Entra ID – Authentication, MFA, Conditional Access, device identity

• Office 365 – Outlook, Teams, OneDrive, profiles, indexing, add-ins & connectivity

• Windows 10/11 Administration – Drivers, profiles, performance, BitLocker & printing

• Mobile Device Management – Apple Business Manager, DEP, iOS & MDM onboarding

🔹 Non-Negotiable Requirements:

• Experience supporting traders in front-office / high-pressure environments

• Strong white-glove / concierge support experience for VIP executives and senior stakeholders

• Bachelor's Degree in Computer Science or equivalent experience

• Local to London and available for Tuesday–Thursday onsite support

• Strong customer-first mindset with excellent communication skills

Requirements added by the job poster

• 5+ years of work experience with VIP

• • 5+ years of work experience with White Glove