Do you have good knowledge of computer hardware and operating systems? Are you familiar with networking concepts?
We’re looking for an End-User Support Engineer to join the team in our Amsterdam office. This is an on-site, crucial role within EPAM where you will support our teams daily.
You will collaborate with local and international colleagues with an opportunity for continuous learning and development within tech. If you are a problem solver, have a can-do mindset and like to connect with people, apply today!

REQUIREMENTS

• At least 1 year of relevant experience in a similar role
• Good knowledge of computer hardware and operating systems architectures
• Basic knowledge of networking concepts
• Ability to follow defined ITSM (ITIL/ISO 20 000) processes
• Ability to read and understand technical and engineering documentation
• Good English language level in both written and verbal communication

• Apply good knowledge of computer hardware and operating systems architectures and basic knowledge of networking concepts
• Follow defined ITSM (ITIL/ISO 20 000) processes
• Read and understand technical and engineering documentation
• Resolve standard support cases and typical incidents effectively without direct supervision
• Minimize the re-open rate of tasks
• Support/drive technical discussions