As a strategic partner to a leading global energy company, we specialize in delivering cutting-edge digital solutions and IT infrastructure & operations services. We are now seeking an End-User Support Engineer to ensure seamless IT operations, with a structured hybrid schedule dedicated to both client site and company office environments.

REQUIREMENTS

• Diploma or higher in Computer Science, Engineering or equivalent experience
• 3+ years of IT infrastructure support (Windows, MS Office, network systems)
• Experience with ITSM processes (Incident, Service Request, Change)
• Strong problem-solving skills; able to work independently under pressure
• Excellent communication skills for client-facing and internal coordination
• Flexibility to split time between client site and EPAM office

WE OFFER

• By choosing EPAM, you’re getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023.
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us

• Provide onsite IT support (3–4 days/week at client site in Singapore, remainder at EPAM office)
• Manage IT asset lifecycle: deployment, migration and decommissioning
• Troubleshoot and resolve hardware/software issues to minimize downtime
• Deliver in-person IT support for incidents/requests, ensuring fast resolution