Currently, we are seeking an End-User Support Engineer to strengthen our EPAM Warsaw Team.
To excel in this role, you should demonstrate creativity, strong communication abilities, and proficient people management skills.

REQUIREMENTS

• A minimum of 3 years of experience in a similar role
• Knowledge of networking concepts such as TCP/IP, DNS, and DHCP server configuration
• Knowledge of Microsoft Windows Server management, including Active Directory, WSUS, and Group Policies
• A service-oriented attitude, demonstrating a willingness to assist employees with IT infrastructure challenges
• Strong communication abilities and a proactive approach to problem-solving
• Interest in learning new technologies and adapting to evolving challenges
• Ability to perform effectively under pressure
• Intermediate proficiency in English
• Adherence to directives provided by the direct leader
• Capability to organize work efficiently to meet deadlines

RESPONSIBILITIES

• Provide IT support to colleagues by addressing requests and resolving incidents (hardware/software)
• Collaborate with external vendors and Global IT teams to troubleshoot and resolve issues
• Manage and update the assets inventory
• Oversee communication room operations and monitor the environment
• Install and maintain IT equipment in the office, including networks, printers, and conference hardware
• Guide employees or clients, either in person or remotely via MS Teams, through setting up systems or resolving technical issues
• Build strong working relationships with employees and teams while promoting effective IT practices