End User Support Engineer at Sportradar

Ljubljana, Central Slovenia, Slovenia -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End User Support, Desktop Support, Troubleshooting, Windows 10/11, MacOS, Linux, Microsoft 365, Azure AD/Entra ID, Intune, Exchange Online, Jamf, MDM Tools, ServiceNow, Jira, ITSM, Documentation

Industry

Information Services

Description

Company Description We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. Job Description THE TEAM: To strengthen our experienced team, we’re looking for End User Support Engineer to join our Ljubljana office. You’ll be the go-to person for all local IT needs, while collaborating closely with our international IT teams. If you’re a proactive and hands-on person who enjoys solving problems and working in a fast-paced, tech-driven environment – we want to hear from you. THE CHALLENGE: Provide 1st and 2nd level support to local and remote users (hardware, software, connectivity) Own daily IT operations: laptop setup, software installation, user access provisioning, and permission management Manage end-to-end IT onboarding and offboarding: hardware setup, user account creation/deactivation, access rights and documentation Handle IT equipment procurement, asset tracking, and ensure inventory accuracy Be a reliable and friendly IT presence in the office, ensuring smooth day-to-day operations Build strong relationships with local office management Provide VIP IT support for executives and visitors from other offices Collaborate with global IT teams to support enterprise platforms such as Microsoft 365, Intune, Azure AD (Entra ID), and endpoint protection solutions Create and maintain clear and concise internal IT documentation Contribute actively to service improvement initiatives and internal knowledge sharing ABOUT YOU: Proven experience as an End User Support, Desktop Support Technician, or similar role Troubleshooting skills across Windows 10/11, macOS, Linux and common business applications Hands-on experience with Microsoft 365, Azure AD/Entra ID, Intune, Exchange Online Familiarity with Jamf or other MDM tools for managing Apple devices is a strong plus Knowledge of ITSM/ticketing systems such as ServiceNow or Jira Excellent communication and customer service skills – professional, clear, and user-friendly Self-motivated with the ability to take ownership of local IT responsibilities Collaborative team player who enjoys sharing knowledge and supporting remote colleagues Fluent in English; Slovenian is a strong plus OUR OFFER: A collaborative environment with colleagues from all over the world (offices across Europe, Asia, North & South America) Ability to shape your own workday and career via a clearly defined professional and personal development plan We are a diverse and collaborative global team with a unique spirit, determined to achieve our goals A vibrant and inclusive community, including Women in Tech and Pride groups which welcome all participants A modern office space and a range of additional employee benefits Regular team-building events OUR RECRUITMENT PROCESS: Initial Screening: Quick call with our Talent Acquisition Partner to get to know each other One Technical Interview: Meet with the hiring team and manager, dive into your expertise, and explore team fit Office Visit: Spend time at our Ljubljana office, meet the team, get a feel for our workplace, and, if needed, connect with remote colleagues for any final questions Final Step: Receive feedback and, if successful, an offer! Additional Information At Sportradar, we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!

Responsibilities

The role involves providing 1st and 2nd level support for hardware, software, and connectivity to local and remote users, while owning daily IT operations like laptop setup and user access provisioning. This person will also manage IT procurement, asset tracking, and serve as the reliable IT presence in the office, including VIP support.