Position: Desktop Technician (Band 1)
Experience Level: 1-3 years
Location: 50 International Rd, Singapore 619625
Budget: SGD 2500-3000
Support Model : Full Time/ Dispatch Join Our Team!We’re looking for a proactive Desktop Support Engineer to join our dynamic IT support team. This role offers the opportunity to work in a fast-paced, collaborative environment where you’ll provide vital support for local and remote desktop users, troubleshoot hardware/software issues, and ensure smooth IT operations.

• Excellent working knowledge of Windows 7, 8, 10, 11
• Good working knowledge of Windows. (MacOS a plus).
• Strong working knowledge of Workstations, desktop, laptop, printers/fax, and peripherals, graphics cards and network cards.
• Strong knowledge of PC/ Workstation builds. (MS SCCM and MS MDM)
• Working knowledge of Active Directory 2003/8/12 R2, Microsoft Office 365, Microsoft Exchange, DNS, DHCP, Group Policy etc.
• Basic troubleshooting knowledge of iPad, iPhone, Android, and other smart technologies
• Excellent working knowledge in asset / inventory management
• Ability to maintain composure and focus while troubleshooting and solving technical issues.
• Ability to adhere to a schedule of client appointments while adapting to customer requests.
• Demonstrated ability to communicate complex technical concepts in simple language.
• Strong Experience in Multi-Functional Printer troubleshooting
• Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable.
• Excellent verbal and written communication in English
• Excellent customer service skills