End User Support Specialist at Agri Foods

Burnaby, British Columbia, Canada -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

76000.0

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

End User Support, Systems Administration, Network Troubleshooting, Computer Imaging, Asset Tracking, Customer Service, Microsoft Server OS, Exchange/Outlook, PC Hardware, IT Procurement, Technical Communication, Problem Solving

Industry

Food & Beverages

Description

ROLE: End-User Support Specialist REPORTS TO: Director of IT LOCATION: Burnaby We are looking for an End User Support Specialist to join our IT Team! Our End User Support Specialist is responsible for all technology aspects at the end-user level, including laptops, mobile devices, printers, office, and business systems, end-user computer imaging, asset tracking, and end-user training. Opportunities This is a very exciting time for the IT Team as we continue to grow and expand! The main challenge is to ensure the smooth daily IT operations of the end-user community while advancing best practices allowing the enterprise to scale and grow. Additionally, this provides opportunities to showcase your hands-on technical experience and your fantastic people skills with technical and non-technical end-users. Here is who you are… Drive & motivation * You want to join a team where you can learn and develop new skills * You are motivated by challenges and willing to put in extra efforts to get the job done * You love technology and learning new hardware and applications * You find customer service quite rewarding Character & ABILITIES * You can effectively communicate technical and non-technical concepts to varied audiences * You have strong analytical skills, problems solving, organizational and an attention to detail * You have a positive attitude and ability to stay calm under pressure * You have entrepreneurial spirit for start-up environments and a flexibility to changing needs * You are organized, efficient, multitasker and meet your deadlines Knowledge & skills * You have strong customer service and interpersonal skills * You understand IT concepts, including systems administration, applications, IT security, etc. * Network fundamental knowledge and experience troubleshooting networks * You have strong oral and written communication skills Experience * A diploma in Information Technology, a BSC in Computer Science or equivalent work experience * 3+ years experience in an IT help desk environment working directly with end-users * 3+ years experience and strong knowledge of PC laptop and desktop hardware * 3+ years experience in current Microsoft environments: PC and Server OS and Exchange/Outlook * Hands-on experience in computer imaging and server administration Nice-to-Have * MSCE or equivalent certification * Experience with SaaS and Cloud business solutions * Knowledge of Linux * Bilingual: French things you will do… * You will work closely with the end-user community to assess and resolve IT issues or escalate to more technical resources when needed. * You will execute IT procurement for end-user software and hardware following corporate standards * You will liaise with partners and system vendors to resolve end-user issues, being their technical advocate * You will relentlessly pursue understanding new technology to advise the business on best practises and continuous improvements * You will assist with IT admin tasks to help support the IT Team OTHER … * You must be flexible for after-hours calls for critical support situations or projects * You may be required to travel across Canada on an infrequent ad-hoc basis

Responsibilities

Responsible for managing all end-user technology including laptops, mobile devices, and business systems. The role involves resolving IT issues, executing hardware/software procurement, and providing end-user training.