At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
We are currently seeking an End User Support Specialist to be based 100% onsite in our Williamtown location.
Reporting to the IT Operations Manager, you will support various internal stakeholders with a full range of IT service support from desktop/application issues, to troubleshooting moderately complex delivery systems or network issues and escalating problems as appropriate.
To be successful you will have strong problem-solving skills coupled with a learning mindset, and the ability to multi-task, prioritize, and manage time effectively. This along with your excellent customer service and stakeholder management skills will make you an ideal candidate.

BASIC QUALIFICATIONS (REQUIRED SKILLS / EXPERIENCE):

• Experienced in the support of networked PCs running Windows-based software applications
• At least 2 years’ experience in PC Support, with Windows 10.
• Adept in supporting and setting up desktops, laptops and mobile devices;
• Excellent verbal and written communication;
• Excellent time management with the ability to meet tight deadlines;
• Strong analytical, problem definition & resolution skills for problem solving;
• Applicants must be Australian Citizens to meet Defence security requirements with NV1 clearance mandatory and the ability to obtain an NV2 clearance

PREFERRED QUALIFICATIONS (DESIRED SKILLS/EXPERIENCE)

• A degree in computer science, industry certifications, or related industry degree

ABOUT US

Boeing Defence Australia is shaping the future of aerospace and delivering some of the nation’s most important programs for the Australian Defence Force. From the seabed to outer space, we have helped shape aerospace and defence innovations in Australia over the past 95 years.
In addition to a competitive salary, our employees benefit from flexible working options, global opportunities, salary packaging, performance incentives, study assistance, wellbeing programs and discounts on health insurance, travel and accommodation.
We’re also committed to fostering an environment that’s welcoming, respectful and inclusive for every employee, with great opportunities for professional growth.
As an equal opportunity employer, female candidates, people of Aboriginal or Torres Strait Island descent and ex-defence personnel are encouraged to apply. We are also open to candidates from other industries including mining, communications, ICT and oil and gas.
If you don’t meet 100% of the criteria for this role although you have the right foundational experience and qualifications, don’t hesitate to apply.

ABOUT THE ROLE:

• Provide hardware, software and end-user technical support via phone, chat & self-service;
• Manage and take ownership of IT request tickets through the entire lifecycle while updating relevant teams;
• Assist with the rollout and setup of new starters computers and their profiles;
• Install and support software, and provide basic informal user training;
• Coordinate IT projects, ensuring timely delivery and effective collaboration across teams.
• Troubleshoot solutions while providing exceptional customer experience.
• Providing outside-of-hours support.

PLEASE APPLY ASAP FOR THIS ROLE AS RECRUITMENT MAY COMMENCE BEFORE THE END DATE.

Applications for this position will be accepted until Sept. 17, 2025
Export Control Requirements: This is not an Export Control position.