ABOUT THE ROLE

As a key member of our Executive IT Support team, you will be the trusted technology partner for Essential Energy’s most senior leaders. Based in our Sydney office, you’ll provide hands-on, personalised IT support that directly influences executive productivity, high-stakes meetings, and critical business continuity.
This is not your average IT support role; your work will help power boardroom decisions and ensure flawless technology experiences at the highest level of the organisation.

WHAT YOU’LL BE DOING

• Deliver tailored, high-priority IT support to executives and senior leaders.
• Ensure seamless delivery of critical meetings (Zoom, Microsoft Teams) through proactive room checks, tech validation, and behind-the-scenes coordination with Executive Assistants.
• Collaborate with IT teams to quickly escalate and resolve complex technical issues across devices, systems, and meeting room technologies.
• Maintain detailed Executive Playbooks to provide context-aware support tailored to each leader’s preferences and role.
• Assist with the evaluation, testing, and deployment of new software and hardware, ensuring suitability for executive needs.
• Use plain language to clearly communicate technical advice to time-poor senior leaders.
• Update and maintain knowledge base articles and documentation to improve speed and consistency of support.
• Embody respect, discretion, and professionalism in every interaction.