Job Requisition ID: 47623
Closing Date: 08/14/2025
Agency: Illinois Workers’ Compensation Commission
Class Title: INFORMATION SYSTEMS ANALYST I - 21165
Skill Option: Client Services - Information Technology
Bilingual Option: None
Salary: Anticipated Starting Salary $6,952 monthly; Full Range $6,952 - $10,130 monthly
Job Type: Salaried
Category: Full Time
County: Cook
Number of Vacancies: 1
Bargaining Unit Code: RC063

POSITION OVERVIEW:

The Illinois Workers’ Compensation Commission is seeking a technically inclined individual for the position of End-User Specialist. The right candidate with play a key role in resolving technical issues, configuring devices, ensuring security compliance, and supporting essential software and CRM applications. We’re seeking a dedicated professional ready to empower our end-users with seamless technology experiences while helping to safeguard the Commission’s critical digital assets. If you’re passionate about IT support and want to make a meaningful impact in a mission-driven public service environment, we want to hear from you!

Illinois Workers’ Compensation Commission offers a robust benefit package including:

• Monday-Friday schedule
• Health, life, vision, and dental insurance
• Paid Parental leave
• Pension Plan
• Deferred Compensation, and other pre-tax benefit programs
• Employees earn (12) paid sick days annually
• (10-25) paid vacation days (based on years of service)
• Employees earn (3) paid personal days (pro-rated based on start date)
• (13-14) paid state holidays annually

Work hours and schedule will be mutually agreed upon by supervisor during the onboarding process.

WHY WORK FOR ILLINOIS?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.
No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

MINIMUM QUALIFICATIONS

• Requires knowledge, skill and mental development equivalent to four years of college with course work in computer science or directly related fields.
• Requires one year of professional experience in a related Information Technology field.

PREFERRED QUALIFICATIONS

• Prefers a minimum of one (1) year professional experience in an IT support role within a networked environment, including hardware and software installation, troubleshooting, and maintenance.
• Prefers a bachelor’s degree in computer science, Information Technology, or a related field.
• Prefers certifications in the following applications, CompTIA IT Fundamentals (ITF+), CompTIA A+, and/or CompTIA Network+.
• Prefers a minimum of two years of professional experience displaying superior verbal and written communication skills, with the ability to effectively instruct users, provide technical guidance, and make informed recommendations to management.
  Work Hours: Monday - Friday 8:30 am - 5:00 pm
  Work Location: 69 W Washington St Chicago, IL 60602-3134
  Agency Contact: wcc.hr@illinois.gov
  Email: wcc.hr@illinois.gov
  Phone # 312-814-6500
  Posting Group: Science, Technology, Engineering & Mathematics
  The Illinois Workers’ Compensation Commission resolves disputes between employees and employers regarding work-related injuries and illnesses. A case is first tried by an arbitrator, whose decision may be reviewed by a panel of three commissioners. Cases may then be appealed to the circuit court, Appellate Court, and Illinois Supreme Court. Like most court systems, the vast majority of disputes are resolved by settlement.

• Manages end-user device setup and configuration – Assists with imaging, setup, and deployment of desktops, laptops, monitors, docking stations, and peripherals to ensure compatibility with the organization’s IT infrastructure.
• Ensures compliance with security policies – Implements security configurations, user access controls, and authentication protocols to safeguard sensitive data and prevent unauthorized access. Regularly reviews and updates security settings in alignment with agency guidelines and cybersecurity best practices.
• Provides software and system training – Assists end-users in understanding and effectively utilizing agency-specific applications, operating systems, and software tools, including Microsoft Office Suite, Windows 10/11, and other products.
• Provides agency CRM application support – Assists users with high-level CRM-related inquiries, troubleshooting access issues, and resolving user errors.
• Stays current with emerging IT trends
• Performs additional duties as assigned, ensuring alignment with the responsibilities outlined above.