End User Support Technician

at  Alorica

Set up and move workstations; repair PCs; image PCs; and troubleshoot printer problems and network connectivity issues of minimal complexity.

• Install software, and telecommunications services such as computers, system software and hardware, and cabling as requested.
• Follow documented processes to conduct computer diagnostics to investigate and diagnose hardware and software problems. May replace defective components, and provide technical assistance as directed.
• Assist with notification to licensing asset manager regarding unused licenses and follow proper controls in accordance with company policy and procedures.
• Provide first level hardware, software, and/or network support to computer users using documented procedures and available tools.
• Respond to and complete IT help tickets in a timely manner, escalating larger or more complex issues to appropriate IT staff.
• Perform data backups and maintain an inventory of computer parts for emergency repairs.
• When requested, assist site with facilities support, including space planning, security, safety, storage, and vendor relations.
• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
• Perform other duties as assigned by management.
• Proficient computer skills including desktop computing systems hardware and software preferred.
• Ability to maintain the highest level of confidentiality.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.

Please refer the Job description for details