VMR Strategic Solutions is seeking a End-User System Engineer to join our team. The engineer will provide comprehensive IT systems maintenance support, encompassing both preventative measures and remedial actions to ensure optimal functionality. The engineer will provide comprehensive IT systems maintenance support, encompassing both preventative measures and remedial actions to ensure optimal functionality. The engineer will also prepare detailed hardware specifications by thoroughly analyzing both documented and derived system requirements.

REQUIRED EDUCATION AND EXPERIENCE:

• Ten (10) years of experience system analyzing complex hardware systems for IT solutions is required. Bachelor’s degree in Communications Engineering, Computer Engineering, Computer Science, Electrical Engineering, Information Systems, Mathematics, or related discipline from an accredited college or university is required. (NOTE: Experience maybe substituted for degree. Five (5) years of additional hardware engineering experience may be substituted for a bachelor’s degree).
• Must have excellent communication, interpersonal, and leadership skills.
• Coordinates with team members – those in project management, security, asset management, customer service or help desk departments – to solve problems and manage projects.
• Conflict resolution, analytical, and decision-making skills are crucial to the position as well.

• Configuring computers, network devices, and peripheral equipment, and meticulously documenting the configurations for reference and troubleshooting.
• Preparing comprehensive site installation and test reports to document the deployment process and ensure quality assurance.
• Providing critical input on hardware components for system design, including end-user devices, servers, networking devices, data storage devices, and specialized processors.
• Assisting the Technical Operations Manager by preparing recurring operational reports.
• Supporting the creation and maintenance of Technical Insertions documentation.
• Coordinating activities aimed at service improvement, including people, processes, and technologies.
• Research OEM and other vendor products and make recommendations to stakeholders.