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End User Tier 3 at AAC

Washington, District of Columbia, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

System Administration, ITSM, PowerShell, Power BI, Hardware Troubleshooting, Network Connectivity, Operating Systems, Mobile Device Management, System Imaging, Technical Support

Industry

Information Technology & Services

Description

Provide Tier 3 end user system administration support via telephone, deskside, or remote to users related to their hardware, network connectivity, operating systems, email, end user and business applications, printers, smart phones/mobile devices, and other standard end user managed tools, hardware, and peripherals. Troubleshoot, document, track, resolve, and report on incidents and requests using the ITSM. Create and deploy standard system images. Use PowerShell and Power BI to create custom reports and use PowerShell to automate maintenance processes. Collaborate with cross-functional teams and vendors to resolve hardware and software issues.

Responsibilities

Provide Tier 3 technical support for hardware, software, and network connectivity via remote and deskside methods. Automate maintenance processes and create custom reports using PowerShell and Power BI.