End Users Services Engineer (Fixed-term Contract)

at  Dentsu

Job Description:
dentsu media
What good is an award-winning media strategy if not targeted to the correct person?
At dentsu, we hold data very near to our hearts and believe it is a powerful tool used not only to learn more about your customers, but to also discover new, untapped potential. We create meaningful media experiences for clients across major global platforms, original content production, influencer programs and gaming. We bring a cohesive, cross-channel solution to increase performance for every brand we touch.

We develop strategic performance marketing ecosystems.

• Paid search
• Paid social

SEO

• Programmatic
• Commerce
• Affliate Marketing

We create and activate innovative media partnerships and investments.

• Media supply chain diversification
• Multicultural market research and activation
• Scalable media buying
• Influencer and micro-influencer strategy and activation

We create and optimize media-led experiences.

• Intelligent content
• Voice and assistant management
• Conversion rate optimization

Job Description
The purpose of this role to is to execute the day-to-day operational activities required to maintain the delivery of technology services to the business. The role will operate within an effective framework to ensure that standardised methods and procedures are adopted in order to maximise service quality and improve day to day operations.
It will be a 6 months fixed-term contract with the possibility of renewal up to 12 months (maximum).

Main Responsibilities:

• Analyses and resolves information system issues related to the desktop computing environment, network applications, production applications, and hardware.
• Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades. Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk. Local asset management.
• Support and maintain local conference and meeting room equipment
• To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and resolved to agreed targets as defined in the Service Level Agreement (SLAs).
• Manage calls with 3rd party suppliers where necessary through to closure
• Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc
• Drive local optimization efforts by identifying service issues and implementing improvements by automation, self-service and other measures.
• Support Audits (internal & external), Certifications and GDPR related activities alongside other tech functions and business.
• Technical support for local applications where applicable alongside other tech or business teams.

Professional Skills:

• Excellent technical knowledge in all key areas of EUS technologies, e.g.
• Windows and Mac OS
• Microsoft Office 2016, Office 365 & Teams
• iOS and Android devices
• Hardware and Peripherals
• Skills about Call Management Systems, especially Service Now; Teams conferencing and enterprise voice; Audio visual systems (TV/Projector systems) and conference technology; SCCM and Basic Network Skills
• ITIL certified
• Experience in working in an international environment

Personal Skills:

• Ability to communicate effectively with members of the support team, customers and 3rd parties
• Excellent customer service skills
• Ability to stay calm under pressure
• Organized approach to work
• Ability to manage multiple tasks at the same time
• Collaborative workstyle
• English Language Skills

Additional information

Benefits & Perks:

• Agile work environment
• Days of holidays + Wellness days + Birthday day off
• Healthcare insurance for you!

Inclusion & Diversity
We value the strength diversity brings to our business and are working hard to build a more inclusive workplace through partnerships with Stonewall, Business Disability Forum and Business in the Community’s race and gender equality campaigns. We are happy to discuss all flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly.
If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with the recruiter who contacts you.
Location:
Lisbon
Brand:
Dentsu
Time Type:
Full time
Contract Type:
Fixed Term Contract (Fixed Term

• Analyses and resolves information system issues related to the desktop computing environment, network applications, production applications, and hardware.
• Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades. Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk. Local asset management.
• Support and maintain local conference and meeting room equipment
• To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and resolved to agreed targets as defined in the Service Level Agreement (SLAs).
• Manage calls with 3rd party suppliers where necessary through to closure
• Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging, network upgrades, etc
• Drive local optimization efforts by identifying service issues and implementing improvements by automation, self-service and other measures.
• Support Audits (internal & external), Certifications and GDPR related activities alongside other tech functions and business.
• Technical support for local applications where applicable alongside other tech or business teams