COMPANY INFORMATION:

Endeavor IT is a leading IT services consulting firm that specializes in the delivery of technology throughout the United States. For over thirty years, our focus has been to provide industry-wide technology solutions to address client needs and help organizations understand how to utilize that technology to be successful. We partner with the top industries to bring clients the most competitive pricing and products available. Whether you are looking for network support, cabling, personal devices, mobility, security, backup, cloud or fundamental training, our IT professionals are ready to serve.

GENERAL SUMMARY:

The IT Support Specialist serves as the first point of contact for incoming IT service requests, combining strong customer service skills with technical expertise to triage, resolve, and/or escalate issues. This role ensures timely communication with clients, efficient dispatching of tickets, and resolution of Level 1 technical issues. The ideal candidate has experience in customer service and IT support, excelling at both client-facing communication and problem-solving in a fast-paced environment.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven customer service experience with strong communication and active listening skills.
• Ability to triage, prioritize, and multitask effectively in a fast-paced environment.
• Familiarity with CRM/ticketing systems and IT support practices.
• Strong troubleshooting and problem-solving skills.
• Ability to translate technical concepts into clear, user-friendly language.
• Team-oriented mindset with the ability to work independently.
• Excellent organizational skills and attention to detail.

EDUCATION AND EXPERIENCE:

• High School diploma or equivalent required.
• Minimum 1–3 years of IT support or technical customer service experience preferred.
• Certifications such as MS-900, AZ-900, or similar entry-level IT credentials are a plus.

• Assist with product shipping/receiving and basic office supply ordering when required.
• Collaborate with internal teams and external vendors to achieve issue resolution.
• Perform any additional duties assigned by management.