Full-Time
Non-Exempt
Pay range: $19.00 - $22.00
Reports to: RN Supervisors
Location: Ambulatory Surgery Center under GI of the Rockies (Varies)

POSITION SUMMARY:

Gastroenterology of the Rockies is a rapidly growing Gastroenterology practice in Boulder County and the greater Denver Metro area with eight office locations and five Ambulatory Surgery Centers.
Responsible for providing a professional and welcoming first point of contact with all patients in person while keeping charts and work area clean and organized.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Maintains up-to-date knowledge levels in his/her assigned areas of responsibility.
• Understands and complies with company policies as outlined in the Employee Handbook and Company Compliance Plan.
• Understands company operations beyond his/her own area of responsibility and uses this knowledge to assist and support other parts of the organization. Is aware of his/her own strengths and weaknesses.
• Accepts feedback and takes action to enhance his/her strengths and improve areas that need attention.
• Accepts accountability for the achievement of his/her assigned departmental and individual goals and objectives.
• Develops new methods and/or modifies existing processes to streamline tasks and improve department efficiency.
• Can be depended upon to be at work according to his/her assigned schedule, and to use the time and attendance system according to established requirements.
• Establishes and maintains professional and positive relationships with all members of the company, outside organizations, clients, providers, patients and any other individual or organization necessary to effectively perform the duties and responsibilities of the position
• Maintains absolute confidentiality of all company and patient information in all situations and activities.
• Demonstrates positive support for the mission and values of the company in all situations.

MINIMUM QUALIFICATIONS:

• HS diploma or GED
• Two to four years’ experience as office receptionist, preferably in medical environment
• Excellent written and oral communications skills, high level of professionalism
• Excellent ability to interact with peers, other staff members, doctors, patients, and those outside the organization maintaining professionalism in stressful situations
• Intermediate computer skills, including Outlook, Word, Excel, and medical software, (Intergy preferred)

• Verifies demographic, insurance and referral information, scans insurance and ID cards, making corrections and updates as necessary. Ensures that the patient completes, and signs all required paperwork.
• Collects co-pays and other payments from the patients. Keeps record of cash and check payments on the payment log. Processes credit card payments and sends the receipts to the billing department.
• Schedules procedures and tests as directed by the doctor or nurse following established procedures. Sends pre-certifications, contacts patients in a timely manner to let them know they can schedule ordered tests and faxes information appropriately to outside organizations.
• Learn to use Ring-Camera to assist patients if away from desk, also text patients few days before to make sure they’re aware of their upcoming appointment. Coordinate with driver when patient is in recover and ready to be picked up.
• Participates in staff meetings. Assists in developing ways to meet department goals in a more effective and efficient manner and is an active part of the implementation of new processes and procedures.
• Performs additional office duties such as ordering office supplies, receiving, and restocking. Check received supplies against purchase orders/backorders in Envi.
• Performs other tasks or projects as requested by the management team.