Support Center
Adventist HealthCare seeks to hire an experienced Endpoint Engineer III for our Information Technology department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As an Endpoint Engineer III, you will:

• Perform service operational tasks including but not limited to fulfilling support requests, resolving incidents, providing access, evaluating events, and managing problems; Perform necessary routine recurring tasks associated with the daily maintenance and support of the infrastructure platform and application portfolio; Packages and deploys operating system images and end user device software for automated deployment; Perform system administration and updates as required, including anti-virus updates, operating system, software updates, and administration of Microsoft SCCM and Active Directory; Function as technical escalation point for large scale or complex end-user problems; Participate in 24/7 on-call rotation

Implementation and Transition: Follow PMBOK principles, change/release management best practices, and effective communication for implementation and transition of endpoint and software implementations

• Follow PMBOK and ITIL principles to assist in the planning and design of endpoint and software implementations; Assist with requirements data gathering and analysis as needed; Assist with the development of technical reference architectures that illustrate the entire endpoint topology of a system or service including communication requirements and system dependencies; Assess and communicate risks associated with endpoint and software related investments and purchases; Participate in efforts to identify, recommend, develop, implement and support cost-effective technology solutions for all aspects of the organization.
• Schedule and participate in reviewing vendor solutions to address workflow requirements of endpoint devices and software; Provide expertise to identify and translate business workflow into endpoint and software configuration requirements

Qualifications include:

• Expert understanding of Authentication and Authorization technology, including MS Active Directory
• Expert understanding of computer systems characteristics, features, and integration capabilities, and management of OS and application configurations using Group Policy Objects
• Expert knowledge of information systems, hardware platforms, enterprise software applications, and outsourced systems management
• Good understanding of IT project management principles and PMBOK best practices
• Mission-driven individual with strong values that align with the AHC mission
• Ability to work in a fast-paced, critical patient care-driven organization
• Customer Service oriented individual with strong oral and written communication skills who is exceptionally self-motivated and directed with a desire to learn and adapt to new technologies
• Must be able to think critically and present arguments in an articulate manner to both technical and non-technical audiences
• 5+ years of experience implementing and supporting MS Windows operating systems and software in an enterprise environment
• 5+ years supporting, packaging, and releasing COTS-based applications
• 3+ years of experience working in the healthcare industry is preferred
• 3+ years of experience working with clinical applications is preferred
• Network+ + or similar certification required
• A+ or similar certification required
• ITILv3 Foundations is preferred

• At least two additional Certifications in a relevant endpoint management technology such as MS Active Directory, Citrix, Microsoft Operating System, • Apple or Android device management, MS Intune, scripting, etc
Work Schedule:
Day Shift
Pay Range:
$89,356.80 - $134,035.20
If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.
Under the Fair Labor Standards Act (FLSA), this position is classified as:
United States of America (Exempt)
At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.
If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.
Join the Adventist HealthCare team today, apply now to be considered!
COVID-19 Vaccination
Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.
Tobacco and Drug Statement
Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.
While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.
Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products” include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).
Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.
Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.
Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office

Please refer the Job description for details