SKILLS, KNOWLEDGE AND EXPERTISE

• 3–5 years of experience in a Systems Engineer, Endpoint Engineer, or similar role within a Managed Services environment.
• Strong knowledge of endpoint management tools (Microsoft Intune, SCCM, JAMF, PDQ Deploy, etc.).
• Solid understanding of Windows Server, Active Directory, Group Policy, DNS/DHCP, and file/print services.
• Hands-on experience with patch management, compliance reporting, and endpoint hardening.
• Proficiency in troubleshooting client environments both remotely and on-site.
• Scripting skills (PowerShell, Bash) for automation tasks are an asset.
• Excellent communication and time management skills.
• Microsoft Certified: Endpoint Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• CompTIA Security+ or Network+
• JAMF 100/200 or Apple Certified Support Professional
• ITIL v4 Foundations

KEY RESPONSIBILITIES

• Plan, deploy, and validate OS and third-party patches across client systems (Windows, macOS).
• Maintain endpoint compliance using Microsoft Intune, SCCM, JAMF, or RMM tools.
• Create and manage patch schedules, blackout windows, and emergency rollouts.
• Implement and enforce baseline security and configuration policies across endpoints.
• Support client infrastructure including servers, network devices, and remote access tools
• Perform system imaging, software deployments, OS upgrades, and Group Policy management.
• Monitor and resolve alerts and tickets using PSA/RMM tools (e.g., Datto, ConnectWise).
• Provide Tier 2/3 support for escalated technical issues.
• Travel to client sites in GTA and surrounding areas for project delivery, installations, and escalated support.
• Build strong client relationships through professional, high-touch service.
• Provide technical walk-throughs, technology reviews, and user support sessions.
• Contribute to internal documentation and knowledge base articles.
• Identify and implement technical improvements and service enhancements.
• Ensure client systems adhere to cybersecurity, backup, and uptime requirements.