Endpoint Management Analyst - Onsite at HP Law

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Technical Support, Preventive Maintenance, Process Improvement, Effective Communication, Results Orientation, Learning Agility, Digital Fluency, Customer Centricity

Industry

IT Services and IT Consulting

Description

Enhances customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts. Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols. Offers software services encompassing pre-sales, post-sales, and service delivery support, catering to diverse customer needs. Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements. Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences. Provides site support for customer break-fix activities, offers technical assistance to third-party and authorized service providers, and leads onsite escalation support when needed. Applies extensive knowledge, resolves complex issues, and recommends improvements through creative and effective approaches. Coordinates departmental work, mentors the team, and serves as an escalation point for different issues in the related area of work. Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification. Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management. Impacts department and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Complexity Works on assignments that are complex in nature and require initiative and technical/specialized knowledge to resolve problems and/or develop recommended solutions. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Services Schedule - Full time High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence. NA Automation Customer Relationship Management Customer Support Field Service Management Hand Tools Key Performance Indicators (KPIs) Operating Systems Preventive Maintenance Process Improvement Safety Standards Technical Services Technical Support Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity

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Responsibilities

The Endpoint Management Analyst enhances customer experience by providing installation activities and site-specific information while addressing customer-relation challenges. They also deliver tailored software services and support for large enterprise accounts, utilizing proactive monitoring techniques to improve customer experiences.