Dundee Citizens Advice Bureau is an independent and innovative advice organisation, providing holistic advice and support to local people.
The Energy & Benefits Adviser will provide advice on all aspects of energy and income maximisation in order to address fuel poverty. They will deliver budgeting support and help clients to switch suppliers (if appropriate) and advise on ways to be energy efficient, keep homes warm and save money.
The role will be based in our office at Dundee Central Library with the possibility of some home working upon successful completion of probation period.
The successful candidate will be required to complete the City and Guilds Level 3 Energy awareness award (if not already held).

JOB DESCRIPTION

• To conduct multi-channel interviews, using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities.
• To provide energy advice and assist clients in accessing emergency energy funds.
• To check whether individuals are eligible to apply for benefits or access other income maximisation support.
• To explore clients’ circumstances, support needs and access channel preferences considering language barriers, accessibility needs, and issues around digital access and ability.
• Participate in presentations, outreaches and other community engagement activities as required.
• Act for clients as necessary by undertaking calculations, negotiating with third parties, completing applications, drafting and writing letters.
• Signpost clients who can do more to self-help
• Identify any emergencies
• Develop and maintain expertise in relevant legislation e.g. welfare rights and benefits
• To liaise where appropriate with Bureau staff and other relevant agencies.
• To record, update and maintain information on a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.

DESIRABLE REQUIREMENTS

• The Citizens Advice Certificate in General Advice
• City and Guilds Level 3 in Energy Advice

• Uphold the aims, policies and membership conditions of the Citizens Advice.
• Liaise and develop links with statutory and non-statutory organisations and represent the Bureau service to outside bodies as required.
• Comply with all monitoring and reporting requirements and provide progress reports for senior management team, Trustee Board and project funders as required.
• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
• Adhere to the organisation’s information assurance policies and procedures and report any breaches of incidents of non-compliance.
• Undertake any other duties that are consistent with the level of the post and ensure the effective delivery and development of the organisation’s services.