THOUGHT ABOUT A CAREER IN SUSTAINABILITY OR ENERGY MANAGEMENT?

Combine your world-class customer service and administration skills to kickstart your career in a fast-growing and innovative sector.
Joining our Bureau team opens doors across the organisation, empowering you with foundational skills sought after by a several teams.
You’ll be joining a people-centric, multi-award-winning consultancy, recognised as a ‘Very Good’ company to work for by Best Companies (2023). The Consultus International Group is a cause-driven business, on a mission to leave the planet in a better place than it is now. At the forefront of innovation, we’re looking for great minds to help us support people on their Net Zero journey.

ALL YOU NEED IS:

• Logical thinking skills
• Exceptional telephone communication skills, with a customer-focused approach
• Effective and proactive problem-solving skills
• Strong attention to detail
• Working experience with Microsoft Office/365, particularly Microsoft Excel
  Energy/Utilities Industry experience is desirable, however not essential. Ultimately, we’re looking for people whose personal values are aligned with our company values – Our Values | The Consultus International Group Limited.

You’ll be responsible for the administration, analytical and general day-to-day functions of the Bureau clients, with a focus on day-to-day delivery of client-focused tasks and assisting the designated Client Manager / Bureau Manager.

The role includes the timely and accurate completion of invoice validation and the regular production of accompanying reports. Common tasks include:

• Review client estates monthly for accuracy - check for any additions / deletions
• Process all additions, closures and deletions (change of tenancies)
• Accurately entering utility invoice/s information into the validation software
• Validating the client’s ‘cost of gas’ and ‘cost of power’ against reports from suppliers
• Ensuring billed rates, metering charges, transportation charges and other charges are validated and the validation software is updated as required
• Daily updating and issuing of clients’ reports
• Payment files issued (weekly) on the agreed day
• Manage any internal, client, supplier and third party queries through to completion
• Maintain query logs, internal systems, and fully manage the client’s mailbox
• Manage disconnection notices within the agreed SLA’s
• Build and maintain a strong and healthy relationship with clients, suppliers, third parties, and internal staff
• Accurately update the customer’s energy usage data monthly and ensuring profiles are updated per supplier information
• Carrying out historic bill validation on an ad-hoc basis