Energy Customer Operations - German speaking (on-site) at Cloover

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Problem Solving, Process Improvement, German Language, Customer Operations, Cross-functional Collaboration, AI Tools

Industry

Services for Renewable Energy

Description

Your role Wenn ein Installateur nicht weiterkommt oder ein Hausbesitzender eine Finanzierungsfrage hat, bist du die erste Person, die antwortet — und oft die einzige, die den Unterschied zwischen einem gelösten Problem und einem verlorenen Partner macht. Als Customer Care Specialist bist du die Stimme von Cloover gegenüber Endkunden und Installationspartnern: lösungsorientiert, klar, und nah genug an internen Prozessen, um wirklich helfen zu können. Diese Rolle ist nicht nur Support. Du erkennst Muster, verbesserst Abläufe, und hilfst dabei, den Customer Care von Grund auf zu skalieren. Du berichtest an Head of Energy & Operations und arbeitest eng mit Sales, Product und Finance zusammen Your mission Your profile How we hire Why us? About us At Cloover, we're building the AI operating system for the energy transition — a platform that helps thousands of installation companies across Germany and Austria sell more, plan faster, and deliver better. We've secured $1.22B in total financing — including $1.2B in committed debt financing and a $22M Series A — and are just getting started on our European expansion. We're a high-performance team that works with purpose. We own our work fully, debate ideas hard, commit together, and execute without hesitation. Seniority doesn't win arguments here — the best idea does. Speed isn't a deadline we hit — it's how we're wired. And we’re AI-first by default. We're not experimenting with AI — we're built on it. Tech ships faster because AI prototypes before we build. Sales closes more because outreach is personalized at scale. Finance stress-tests in real time. People & Culture builds processes in a fraction of the time. Whatever your function, AI is how we punch above our weight — and it's a skill you'll develop here faster than almost anywhere else. We believe the energy transition belongs to everyone — and so does our team. We're international, driven, and deliberately inclusive. We hire for potential and perspective, and we welcome people of all backgrounds, identities, and experiences. Sound like your kind of challenge? Apply below.

Responsibilities

Act as the primary point of contact for end customers and installation partners to resolve technical and financial queries. Identify patterns to improve internal processes and help scale the customer care operations from the ground up.