• Support new and existing Origin customers with sales activity
• Salary package + commissions - Start date 21st September
• Melbourne based

SKILLS & EXPERIENCE

• Excellent written and verbal communication skills with a demonstrated ability to talk to customers across multiple platforms including phone, email, social and others.
• Demonstrated ability to use sound commercial judgement to improve customer experiences, taking into consideration risk and regulatory frameworks and acting within delegation of authority
• Be a lateral thinker, thinking for themselves, their team, and the business
• Demonstrated sales and negotiation skills.
• Sales experience preferred but not essential

ABOUT THE ROLE

You’ll be part of our Energy Sales Specialist team, where you’ll will be at the heart of everything we do - working with customers. You will proactively support new and existing Origin customers with sales activity including win-back, cross-sell, and move and acquisitions, ensuring utility and broadband needs for residential and SME customers are met.

DUTIES

• Guide new and existing customers through the retention and acquisition journey, ensuring utility needs are met whilst delivering outrageously good customer experiences
• Having a clear focus on delivering and improving the customer experience, demonstrating real concern for the customer
• Identify and anticipate customer product needs through curious questioning and effectively resolving those needs through first contact
• Understand the product options available and how these can be used to resolve customer needs and/or issues