Energy Specialist (Business) at Meridian Energy

Christchurch, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

29 Jan, 26

Salary

0.0

Posted On

31 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Advocacy, Energy Operational Processes, Sales Processes, Energy Products, Service Delivery, Collaboration, Communication, Adaptability, Learning Agility, Problem Solving, Upselling, Customer Satisfaction, Team Performance, Growth Mindset, Influencing Skills

Industry

Utilities

Description

Company Description Mai te hiku ki te taurapa, whitikina e te rā From the tail of the fish to the tail of the waka, shines the sun At Meridian, we’re on a mission to make energy cleaner and cheaper for Aotearoa New Zealand. 100% of the energy we generate comes from renewable sources - wind, water and sun - because we believe that’s the best way forward for our planet and our communities. We’re doing what we can to help Aotearoa reduce its carbon emissions and supporting others in our communities to do the same. We serve around 400,000 customers and have big aspirations to deliver value to even more homes and businesses across Aotearoa through our two brands, Meridian and Powershop. Job Description Mō te tūranga | What you’ll be doing Committed to making energy cleaner and cheaper for Aotearoa New Zealand, our Retail structure is made up of a network of empowered teams, united by a shared purpose and clear goals, equipped with the skills and capabilities to deliver value to customers end to end. As an Energy Specialist, you will own outcomes for the entire customer journey, ensuring a seamless sales and service experience from initial contact (both inbound and outbound) to resolution, driving satisfaction and retention. Staying updated on products, services, and industry trends to deliver exceptional, tailored service, you’ll engage customers using various channels, providing personalized support through either phone, chat, or email. By identifying and promoting upselling opportunities, you’ll enhance the customer experience and drive growth. Collaboration and knowledge sharing are key aspects of this role. You’ll share insights and learnings with other Energy Specialists, ensuring readiness and impactful customer interactions, leading to collective success and continuous improvement within the hub. Ngā painga ki a mātou | What we can offer We value work/life balance, so our WFH and flexible work options (where possible) make things easier for you and your whānau. We also offer: An attractive and competitive salary package that’s reviewed annually, performance-incentive plus discounts from several partnerships Southern Cross Healthcare - Wellbeing one insurance, funded scheme for eligible employees to give you that extra peace of mind Enhanced leave provisions: three company paid days (over the holiday period), enhanced parental leave and options to buy up to 12 days additional leave Life, trauma and income protection insurance (which we hope you won’t need!) Enhanced KiwiSaver contributions Access to the Meridian employee share scheme Excellent learning and development opportunities, we want you to be the best version of yourself and will help you get there! Award winning wellbeing programme that provides support whenever and wherever you need it Employee discounts off your power with Meridian, every bit counts a one-off $400 payment to support your work from home set-up (if needed) Ngā pukenga kei a koe mō tenei tūranga | What you’ll bring We are looking for a passionate customer advocate with a deep understanding of energy operational processes, who excels in navigating new products and propositions to deliver exceptional outcomes that balance customer and business needs. You’ll have the ability to understand sales processes and navigate energy products, services, and operational procedures to deliver seamless, high-impact outcomes for customers. As a collaborative self-leader, you’ll demonstrate the ability to work closely with peers, contributing to a T-shaped team by sharing insights, expertise, and best practices. Your adaptability and learning agility will enable you to quickly learn and apply new information and processes with a growth mindset, thriving in a fast-paced, evolving environment. You’ll naturally embrace new challenges and continuously strive to improve personal and team performance, whilst being adaptable to changing circumstances, priorities, and business requirements. As an exceptional communicator, you’ll be masterful in both written and verbal communication, able to captivate, engage, and influence any audience with clarity and confidence. He aha koe i hono mai ai ki a mātou? | Why join us? At Meridian, we believe in making people awesome. That means flexible working, a supportive team culture, and the opportunity to get stuck into meaningful work that makes a real difference. You’ll be part of a purpose-driven organisation that’s committed to sustainability, innovation, and inclusion. Tono mai ināianei tonu | Apply now All in all, we’re an awesome place to work. If this sounds like you and you want to bring your energy and use your power to make a difference (pun intended), then apply today and tell us why! To view the full Position Description please click here. We’re not necessarily looking for someone who ticks all the boxes (an elusive unicorn), so if you think you have what it takes but don't meet every requirement in the job description, we strongly encourage you to apply! If you have any general enquiries, please email [email protected] and one of our team will get back to you. We're committed to being accessible and providing support if needed, please get in touch via email or phone if there are any parts of our process you would like assistance with (process found here meridianenergy.co.nz/careers), we’re more than happy to help. This role is based in Christchurch. Advertising closes at 11:59pm on 13 November 2025 (please note this may be subject to change).

Responsibilities

As an Energy Specialist, you will own outcomes for the entire customer journey, ensuring a seamless sales and service experience. You will engage customers using various channels and promote upselling opportunities to enhance customer experience and drive growth.