Enforcement Contract Monitoring Officer at London Borough of Waltham Forest

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

42060.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contract management, Parking enforcement, Performance monitoring, Data analysis, Financial management, Stakeholder management, Report writing, Microsoft Office, Excel, Site investigation, Regulatory compliance, Project management, Communication, Administrative skills, Numeracy, Literacy

Industry

Government Administration

Description

Organisation: London Borough of Waltham Forest Salary: SO2 £40,182 - £42,060 Contract Type: Full-time/Permanent Working hours per week: 36 Application Deadline: 29/05/2026 Proposed Interview Date(s): TBC Reference: 2106 About Us: Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard [https://www.london.gov.uk/good-work-standard] employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment. The Council’s preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk [recruitment@walthamforest.gov.uk] so we can arrange an alternative application method. About the role: We are looking to recruit an Officer to provide support with the day to day supervision of the Parking Enforcement Contractor, reporting to the Senior Parking Manager. To provide technical support and specialist knowledge to the Council’s Parking Enforcement operation regarding the issuance of Penalty Charge Notices issued both by Civil Enforcement Officers and CCTV cameras. To maintain all required records and information. Analyse and interpret complex information, for input into reports. Provide advice and guidance to colleagues, customers and stakeholders. To be responsible for the supervision of contractors managing the enforcement of parking/moving traffic regulations, vehicle clamping/removals, the operation of on-street pay and display and voucher parking schemes and the off-streetcar parks. To ensure contract compliance and that any non-compliance is corrected and to report to management recommending appropriate action as necessary. To carry out performance monitoring of the parking enforcement contractor. To assist in the management of the off street car parks, carrying out regular checks on condition and cleanliness, arranging maintenance, special collections of dumped refuse, etc. as necessary. To analyse penalty issue / income, permit sales and vehicle parks usage / income on a monthly basis and to identify variations from budget predictions. To have an understanding of the parking database; extracting reports to aid with contract monitoring and finance based issues, and liaising with the Parking Management IT supplier and ensuring that the database is kept up to date in relation to locations, contravention codes, penalty values, permit areas, etc. Ensure familiarity with the relevant sections of the Road Traffic Act 1991, London Local Authority Acts 1996, 2000 & 2008, the London Local Authorities & Transport for London Act 2003 and the Traffic Management Act 2004 and their amendments, Statutory Guidelines from the DfT / London Councils and current procedures within the parking group. To ensure that the Council has Department for Transport compliant signs and markings. To report on the provision and condition of road signs and markings. Placing orders for the renewal or replacement of signs and markings. To carry out site investigations and prepare street inventories, logging street furniture, crossovers, etc, to assist in the design and implementation of Controlled Parking Zones according to customer needs and Council policies. Undertake site visits to assess the viability of PCNs, where challenges have been made. To prepare reports to the Director of Finance, relating to insurance claims by users of the public car parks. To be responsible for dealing with parking issues relating to people with disabilities. To liaise with and attend meetings with other Council officers, Contractors, the Police, DVLA staff, Court Staff, ETA, London Councils and other local authorities regarding parking issues. To investigate and provide information to the Senior Parking Manager in regards to Stage One complaints and Freedom of Information requests. >> Click here to download the Role Profile

Responsibilities

The officer will supervise parking enforcement contractors, monitor contract compliance, and ensure the effective operation of on-street and off-street parking schemes. They are also responsible for analyzing performance data, managing site investigations, and providing technical support regarding penalty charge notices.