Enforcement Transformation Specialist at Transurban

Docklands, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Engineering, Business Transformation, Operational Excellence, Robotic Process Automation, AI Solutions, Data Extraction, ETL Processes, Data Analytics, Stakeholder Management, Process Improvement, Governance, Compliance, Communication Skills, Change Leadership, Process Mapping, Problem Solving

Industry

Truck Transportation

Description

Purpose of position The Enforcement Data Engineer will contribute to the success of the Enforcement Team by providing strategic and specialist advice in relation to the optimisation of core infringement processes to drive continuous improvement within Operations to improve efficiency and cost. The role with require the incumbent to facilitate and identify enforcement reform opportunities using automated data extraction, ingestion and loading to streamline infringement processes delivering impactful change aligned with strategic priorities. The Enforcement Team manage enquiries of a highly sensitive nature, so the incumbent is required to have a strong understanding of the business privacy requirements and apply accordingly. Key accountabilities Robotic process automation and AI Support the Enforcement Manager in identifying opportunities to deploy RPA/AI-driven automation solutions that simplify processes, enhance operational efficiency and improve customer outcomes Lead the creation and deployment of internal RPA/AI agents to automate infringement-related processes across the full enforcement lifecycle. Data Extraction Worked with internal systems (Salesforce, Yellowfin, Securedocs) to extract, transform, and load (ETL) data into a user interface to support process improvement initiatives. Built and optimized data and ETL pipelines to enhance operational efficiency and streamline business processes. Issue Management Collaborate with key stakeholders to address enforcement challenges swiftly and effectively. Support the Operations leadership team in the analysis and remediation of identified data issues through sustainable solutions that prevent recurrence Data Analytics Support the ingestion and processing of structured and unstructured data across batch processes Continuously monitor enforcement performance metrics – including volumes and camera automation rates using AI-powered analytics where possible to generate actionable insights Develop and make recommendations for improvements of infringement business processes based on sound research and analysis Governance and Compliance Ensure that process improvements align with regulatory requirements relating to infringement and that risks are considered and managed appropriately Maintain process documentation in line with company standards and ensure updates reflect the latest changes Teamwork Participate in and contribute to team meetings, workshops and development programmes. Provide support and advice to team members and wider members of the business as required. Health, Safety and Environment (HSE) Support workplace safety and abide by relevant HSE Policies, procedures and instructions. Report hazards, near misses, incidents and injuries and seek advice on safe work practices. Position complexities As the business develops, the position will continue to evolve, and the incumbent will be expected to adopt a flexible approach to work requirements and to undertake new or alternative duties as required. This may include new technology usage, new work procedures and customer service delivery systems. The position has a high degree of complexity as the incumbent is required to utilise personal attributes, skills developed, knowledge and experience of the business and often calls upon the incumbent’s excellent high-level communication skills. The position operates within a specialist environment and the incumbent is required to use initiative and judgment in contributing towards the development and implementation of plans, policies and practices in the Enforcement space. The issues arising will be wide ranging and often be of a sensitive nature. The position will be made aware of information that will require a confidential approach to work undertaken. Stakeholder relationship management Internal - Customer Solutions Operations, Retail Solutions, Customer Data & Insights, Operational Excellence, ITS Ops, Legal External - Transport for NSW, North West Roads Group (NWRG) Company policies and practices The incumbent is expected to contribute to and comply with all company employment and operational policies, including but not limited to risk management, quality, safety, equity and sustainability. These policies are core to the business and must be reflected in the day-to-day working requirements of the position. A process of continuous improvement should be utilised for all aspects of the role. Transurban Group values The incumbent is expected to support and promote the following Company values: Start with our customer We put ourselves in our customers’ shoes to truly understand what will create the most value We take the time to really know and understand our customers We listen closely to customer feedback to deliver experiences that improve their daily lives We consistently look for ways to create more value on and off the road Show up with an open mind We’re curious and creative, actively listening and learning to keep moving forward We quickly adapt, always listening and learning as we go We explore new ideas and experiment with different ways of doing things We strive to make ourselves and our business better in every action we take Solve it together We partner both in and outside of Transurban to create the best solutions, always with respect We work side by side to draw on each other’s unique knowledge, perspectives and experiences We communicate openly and transparently, with respect and care in every interaction We empathise with each other and our partners; striving to find mutually beneficial solutions Set the standard We act with integrity, doing what matters efficiently and effectively, to make a difference for the long term We are committed to safety and quality, no matter our role We deliver with excellence and follow through on what we say we will We consider the social, environmental and long-term impact of everything we do Key selection criteria In the below categories outline the job specific technical and non-technical skills and experiences as required. This includes the knowledge, skills and abilities required to do the job. Prerequisite Preferred 5 years in data engineering, business transformation or operational excellence Proven ability to implement tech and automation solutions that drive efficiency Excellent communication, facilitation and change leadership skills Proficiency with process mapping tools (e.g. Visio) Job Type: Fixed Term (Fixed Term) Closing Date: 31-Oct-2025 0:00 Please note: The closing date reflects the time zone of the Primary Location for this job posting. Primary Location: Melbourne CBD & Inner Suburbs Melbourne VIC Transurban is driven by bringing people and places closer. The roads we plan, build, operate and maintain make communities stronger, across North America and Australia. Together, we’re building a future that marries traditional infrastructure with emerging technology. We’re making roads ready for driverless cars and predicting accidents before they happen. We’re getting people where they’re going. And we’re doing it faster, smarter and safer, every last one of us.

Responsibilities

The Enforcement Transformation Specialist will optimize core infringement processes and drive continuous improvement within Operations. The role involves identifying enforcement reform opportunities and implementing automated solutions to enhance efficiency and customer outcomes.