Engagement and Development Manager

at  Little Creek Casino Resort

Description:
The Engagement and Development Manager will implement and lead the development of the organization’s team members. This position supports company-wide strategic goals that drive training initiatives and identifies suitable training solutions for team members. This position actively searches, creatively designs, and implements effective methods to educate and enhance performance.

EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree with a focus on Human Resources, Organizational Learning and Development, Adult Education, or closely related field required.
• Minimum of 5 years management experience required.
• Minimum of 3 years of in-person training, working with large diverse groups required.
• Familiarity with training software and the ability to consider the relative costs and benefits of training programs.
• Knowledge of principals and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
• Previous experience with HRIS preferred.
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred.
• Gaming industry experience preferred.

• Develops training and development programs and objectives, aimed at enhancing team member effectiveness, team member engagement and overall organizational performance. Conducts annual needs assessment.
• Trains and coaches’ managers, supervisors and others involved in team member development efforts.
• Plans, organizes, facilitates and orders supplies for team member development and training events.
• Develops and maintains organizational communications such as intranet bulletin boards and newsletters to ensure team members have knowledge of training and development events and resources.
• Conducts follow-up studies of all completed training to evaluate and measure results.
• Exemplifies the desired culture and philosophies of the organization.
• Work with departments to develop new hire onboarding processes and checklists.
• Coordinates new hire follow-ups at regular intervals to collect information to provide to department directors.
• Provides coaching and guidance to managers and team members as necessary, focusing on enhancing service standards in response to guest survey results or feedback.
• Develops, implements, and tracks recognition programs to meet company standards and inspire team members and managers.
• Assists in the administration of the Q12 survey, including survey deployment, data collection, and analysis, ensuring confidentiality and integrity of survey results.
• Designs and implements training programs utilizing insights and trends from the Q12 survey results.
• Conducts trainings, workshops, focus groups, surveys, and team-building activities to promote communication, collaboration, and a positive work environment.
• Prepares comprehensive reports, presentations, and dashboards to communicate training findings, progress updates, and recommendations to stakeholders at all levels of the organization.
• Stays current on industry trends, best practices, and emerging technologies related to team member engagement and training and incorporates relevant innovations into organizational strategies.