Engagement and Experience Coordinator at Faithward Resources LLC

Manheim Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jan, 26

Salary

0.0

Posted On

04 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Services, Front Desk Operations, Team Engagement, Event Coordination, Marketing Support, Administrative Support, Relationship Management, Communication Skills, Problem Solving, Time Management, Organizational Skills, Customer Service, Mentoring, Data Entry, Leadership, Hospitality Services

Industry

Financial Services

Description

Description Client & Front Desk Services Greeting clients and visitors warmly in person and on the phone, delivering a professional first impression Manage incoming calls, emails, and correspondence professionally Manage front desk operations and maintain an organized, welcoming reception, and office areas Coordinate client appointments, meetings, and follow-ups Prepare beverages and maintain a tidy, professional kitchen and lobby areas Scan, organize, and manage office documents in a paperless environment Create and implement new hospitality services Coordinate interoffice training procedures in multi-locations Team Engagement Partner with HR to Plan and support employee engagement initiatives (team events, birthdays, flag football, onboarding activities) Partner with HR to develop and oversee multi location/division internship program Act as a point of contact for interns, helping with schedules, mentoring, and evaluations Foster a positive workplace culture and serve as a liaison for internal communications Event & Marketing Support Partner with Marketing to plan, coordinate, and execute company events, seminars, and trade shows Document and communicate key client and employee feedback to appropriate team members Assist in tracking engagement and experience metrics (surveys, feedback, event participation) Administrative & Operational Support Oversee office supplies, vendor relationships, and office equipment Identify opportunities to enhance client experience and streamline office operations Troubleshoot, manage, coordinate facilities maintenance Ensure a professional office appearance Miscellaneous Knowledge of handling sensitive financial/client data in compliance with industry regulations Travel requirements to other location, events, conferences, or community engagement Respond to phone calls, texts, and e-mails in a timely fashion Follow and adhere to Company policies, procedures, and guidelines Be willing to learn the industry and help us maintain and grow firm’s marketplace position Attend business meetings and trainings as required Perform other administrative tasks and special projects as assigned Requirements Maintain a professional attitude and appearance Possess the ability to connect with a variety of personalities Live out Faithward Formula Exhibit strong leadership skills – leads by example and helps motivate others to do their best Utilize extremely strong phone skills – high energy and passion for helping others Be a team player who thrives working with a tight-knit company where their activities directly affect the bottom line Be enthusiastic about providing the best possible customer service for clients and customers Possess a roll up your sleeves, and all hands-on deck mentality to cross functional tasks and assignments Be self-motivated and results driven with proven ability to succeed – desire to grow both professionally and personally Possess strong relationship management and the ability to drive multiple tasks to completion successfully Be a resourceful team player and a positive “can-do” attitude Have the ability to work in a fast-paced environment Think and act like an entrepreneur and take an ownership mentality in all that is done in this position Be detail oriented and helpful Have the ability to perform accurate data entry within specified time frames Possess the ability to use or quickly learn specific CRM and other business software Exhibit outstanding written, grammar, & verbal communication skills with ability to interact with all levels of an organization Possess excellent organization, problem solving, and planning skills Demonstrate excellent time management skills and ability to adhere to schedules/deadlines Be dependable and safety oriented Have the ability to work some nights and weekends as needed Produce a negative pre-employment drug screen and have the ability to pass a criminal background check Maintain a good attendance record and travel as required

Responsibilities

The Engagement and Experience Coordinator will manage client and front desk services, ensuring a professional first impression and organized office environment. Additionally, they will support employee engagement initiatives and coordinate events in partnership with HR and Marketing.