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Job Category
Customer Success
Job Details

BASIC QUALIFICATIONS:

• Proven experience in Project Management, including experience handling external client projects.
• Ability to balance the business and technical requirements to produce a project plan and collaborate to acquire the information, such as estimates, as input to the project plan.
• Ability to lead enterprise-wide engagements, facilitate meetings with client executives, mentor teams of senior team members, and proactively run project risk ability to weigh business and technical requirements to identify dependencies, produce project plans and estimates.
• Demonstrated project management skills, with direct responsibility for leading project teams of 20+ members, as well as managing budgets and schedules.
• Demonstrated ability to have difficult conversations.
• Proven track record of delivering high-quality results on time and within budget, with strong budget management skills.
• Effectively manage and maintain clear communication with remote consultants.
• Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written.
• Ability to work effectively in a fast paced, high energy, team-oriented environment.
• Project Management Methodology Certification such as PMP, SAFe or Scrum.
• Proficiency in Spanish and English language.
• Available to travel regionally and occasionally internationally depending on customer needs.

PREFERRED QUALIFICATIONS:

• Experience with business process expertise around an industry Vertical (i.e. Financial, Telco, Health & Life Sciences, or Manufacturing, Retail, Logistics).
• Provide senior-level consulting and counsel to client business and technology executives as a trusted advisor.
• Pre- Sales Skills, Enterprise change and management experience.
• Enterprise-scale integration solutions and cloud technology or equivalent.
• Experience implementing enterprise-scale CRM software solutions around processes such as Sales, Service, Marketing, Commerce is a plus.
  Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).
  NOTE: By applying to the Technical Architect posting, recruiters and hiring managers across the organization hiring Technical Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

We are seeking an innovative and passionate Engagement Delivery Senior Manager (Senior Project Manager) for our Professional Services team who shares our vision of bringing the power of cloud computing to enterprises. Engagement Delivery Managers are responsible for overseeing our teams to drive successful customer outcomes with our implementations. They manage and run more complex, enterprise and strategic projects. Our Engagement Delivery Managers actively participate on the project, scoping, contracts review, knowledge transfer, and budget management.