JOB DESCRIPTION

Job Title: Engagement Director
Location: Edinburgh office based with extensive travel.
Salary: £83,411 - £98,130
Hours : Full time
Working Pattern : Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at our Edinburgh office.

ABOUT THIS OPPORTUNITY:

Join Lloyds Banking Group, where we’re committed to helping Britain prosper by putting customers at the heart of everything we do. As part of our dynamic workplace pensions business, you’ll be joining a team that’s passionate about improving member outcomes and driving meaningful engagement across a diverse client base. We’re proud of our inclusive culture and collaborative spirit, and we’re looking for someone who can bring energy, insight and leadership to our engagement strategy.
As Engagement Director, you’ll lead a dedicated team of engagement specialists and work closely with EBCs, Advisers and Employers to shape and deliver our story to market. You’ll play a key role in developing innovative approaches that resonate across demographics, championing the customer voice and ensuring our communications stand out. This is a high-impact, market-facing role that offers the opportunity to influence business growth and make a real difference.

WHAT YOU’LL BE DOING:

• Develop and implement engagement strategies that align with client needs and business objectives
• Lead and encourage a team of engagement specialists, ensuring activity supports strategic goals
• Build positive relationships with EBCs, Advisers and Employers to drive advocacy and retention
• Champion customer insight through focus groups and feedback to inform engagement activity
• Maintain awareness of market trends, competitor offerings and regulatory frameworks
• Promote a mentoring and development culture within the team