Engagement Director

at  Manhattan Associates

We create possibilities that move life and commerce forward
Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place.
Job Title: Engagement Director

EDUCATION/EXPERIENCE

• B.S. degree in industrial engineering, logistics, or information systems. MBA preferred
• Prior software implementation consulting experience with at least
• WMS or supply chain software experience
• Experience leading a professional services group
• Exceptional written and oral communication skills
• Resource planning and management experience with supply chain systems and software implementations
• Excellent analytical, problem solving, and communication skills
  LI-KM1
  Committed to diversity and inclusion
  At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer
  opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and
  perspectives add to us as a whole and make us unique.
  We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for
  employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,
  disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment
  Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the
  Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment
  eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been
  completed

GENERAL PURPOSE OF JOB

Responsible for overall success of an implementation in addition to internal resource management and career development
Ability to direct both large, highly complex projects and small project lines in their entirety
Able to be independently responsible for overall client project relationship and project direction/completion
Willing to collaborate with/report to a more senior level position for the successful completion of client projects
Skillful in contributing to overall strategic development and to the successful implementation of strategies

ESSENTIAL DUTIES AND RESPONSIBILITIES

The successful candidate will:

• Oversee project dependencies that occur during significant design, configuration, testing and implementation efforts through technical and operational project managers.
• Advise clients on the development of change management plans.
• Perform on-going risk analysis and provides support of sales activities.
• Develop and mentors line managers and team members.
• Ability to communicate with C-level Executives.
• Engagement management and influencing.
• Up-sell, build and manage existing customer relationships
• Create and execute services sales opportunities at existing customer relationships