Job Advert
This role is all about helping our students feel safe and secure whilst they are living with us. Whilst they stay with us, our accommodation is their home, so their safety, security, wellbeing and experience is paramount.

AS AN ENGAGEMENT & EXPERIENCE OFFICER (OUT OF HOURS), A TYPICAL SHIFT DURING THE NIGHT AND AT WEEKENDS MIGHT INCLUDE:

• Provide duty of care and be a first point of call on site, providing a dynamic and considered response which includes, but not limited to, minor/emergency repairs, student queries and signposting for pastoral care.
• Monitor and control access to sites, assisting authorised visitors where necessary in a welcoming and professional manner.
• Conduct and record routine external and internal patrols of the site, and address any hazards such as intruders, unacceptable behaviour or damage.
• Our peoples experience whilst they stay with us is key, so you will be an advocate of dealing with any issues when they arise and help in the event of incident or emergency.
• Monitor and maintain order and rotation in the waste stores on site to ensure a safe and clean environment
• Operate and manage security equipment installed on the premises, responding to unusual and unexpected situations.
• Document and report any student problems or any unusual behaviours following internal processes and systems.
• Ensuring all buildings are secured by adhering to the locking and unlocking processes including key controls.
• Dealing with light administration to support our people and any necessary processes within Acis and the CRM (Customer Relationship Management) systems that we use.
• Having a key focus and awareness of safeguarding and the wellbeing of our people, ensuring that any concerns are dealt with or escalated immediately.
• Following up on enquiries, checking in to ensure our people are having an excellent experience, and supporting when it is not achieved.
• Completing inspections as part of the team to ensure that our people’s flats are being well kept and provide an opportunity to engage with our people.
• Ad hoc viewings of the show flat to prospective students and their families.
• Void flushing and support with any building safety or health and safety tasks and maintenance as and when required.

SOME OF THE EXPERIENCE/SKILLS WE NEED TO CONSIDER YOU:

• You will have a friendly, approachable manner and be willing to go above and beyond to help our students
• Flexibility is a must, whilst you will have a set shift pattern, you will be part of a team who work together to ensure we maintain cover across all evenings, weekends and bank holidays.
• First aid trained
• MHFA trained (or a willingness to complete the training course)
• SIA Licence holder (that covers security guarding and CCTV operation)
• Conflict Management
• Drug and Alcohol Awareness
• Personal Safety / Protection
• Good technical skills with the ability to use systems and software such as CCTV, Microsoft packages (e.g. Word, Office, Teams), fob and database/CRM
• General awareness of health and safety and building management
• Are comfortable with, and can engage with people both 1-2-1 and in groups
• Strong communicator both verbally and in writing, with excellent customer service experience and skills
• Ability to work as a team, under pressure and in a fast-paced environment
• A good understanding of the barriers faced by people, and the solutions that may be able to benefit them
• Ability to work collaboratively with others, whether in the same team or external support providers
• Good IT skills
• You’re a positive, energised and enthusiastic person, with a real zest for helping others who is confident and calm in an emergency

Please refer the Job description for details