ENGAGEMENT LIAISON OFFICER / INDEPENDENT LIVING COORDINATOR

Location: Woden, ACT
Employment Type: 6 months Temporary with possible extension. Permanant part-time (8:30am-4:30pm) Monday - Friday
Organisation: Dahlia Homes – Disability Support Provider

ABOUT US

Dahlia Homes is a growing, dynamic disability support provider based in the ACT and surrounding regions. While we are a relatively new organisation, we bring over 20 years of industry experience and a strong passion for delivering high-quality, person-centred supports. Our team is committed to empowering individuals with disabilities to live independently and with dignity.

ESSENTIAL REQUIREMENTS

• Minimum Certificate III in Individual Support, Mental Health, Aged Care, or equivalent
• Minimum 3 years’ experience in the disability sector
• Strong understanding of the NDIS framework
• Experience in administration and report writing
• Current Driver’s License and reliable vehicle
• NDIS Worker Screening Check
• Working with Vulnerable People Card
• Police Check (current)
• First Aid & CPR certification

We are seeking an experienced and motivated Engagement Liaison Officer / Independent Living Coordinator to join our expanding team. This is a full-time position that offers flexibility between working across our Supported Independent Living (SIL) homes and within our head office.As the Engagement Liaison Officer, you will act as a vital link between the executive team, frontline staff, participants, and stakeholders. You will play a key role in maintaining quality service delivery, ensuring compliance, supporting staff, and enhancing participant outcomes through effective coordination and communication.This position is best suited to someone with strong leadership skills, a deep understanding of the NDIS, and previous experience managing teams in a disability support setting.Key Responsibilities

• Act as the primary liaison between the executive team, field staff, participants, and external stakeholders.
• Support participants in living as independently as possible, in alignment with their goals and NDIS plans.
• Coordinate and oversee day-to-day operations of multiple SIL homes.
• Provide leadership and supervision to a team of 20+ support workers.
• Monitor service delivery quality and ensure compliance with NDIS and internal standards.
• Prepare reports, including participant updates and monthly reports.
• Work collaboratively with the Dahlia Homes office team to ensure the highest standard of care and support.
• Assist with staff onboarding, mentoring, and ongoing training as needed.
• Support rostering and general administrative duties where required.
• Foster a culture of transparency, respect, and continuous improvement.
• Advertising: Social Media Updates and Campaigns. Newsletter and Stakeholder communications. Staff Recognitional and Awards and Family and Community Engagement.