Engagement Manager, Agencies, San Francisco at Profound

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

160000.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Consultations, Success Planning, Targeted Support, Best Practices Sharing, Stakeholder Management, Risk Mitigation, Cross-functional Collaboration, Presentation Skills, Relationship Building, Analytical Mindset, Process Ownership, Prioritization

Industry

technology;Information and Internet

Description

Profound is on a mission to help companies understand and control their AI presence. As an Engagement Manager, Agencies, you will partner closely with internal teams including Sales, Product, and Engineering to address customer needs, drive adoption, and facilitate meaningful outcomes through strategic consultations, success planning, and targeted support. At Profound, you will serve as an expert guiding customers through the future of search, sharing best practices and actionable tactics to enhance their AI visibility and advising clients by assisting with strategic decisions utilizing the Profound platform. What you’ll do Serve as the primary point of contact and trusted advisor for marketing, digital, PR, and integrated agencies of all sizes Conduct regular strategic business reviews, proactively identifying opportunities and addressing risks Deeply understand customer objectives and proactively manage relationships with key stakeholders across their teams and their clients Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges Who you are At least 3 or more years of experience in agencies working in an account management role or within the marketing department of a top-tier brand Excellent communication skills, with the ability to deliver presentations and demonstrations effectively Self-motivated and driven, with a passion for building strong customer relationships Comfortable diving in head-first in the face of challenges and ambiguity Analytical mindset with strong comfort working with numbers Able to own a process end to end Strong at managing multiple initiatives simultaneously and comfortable juggling priorities Location This is an on-site role based in our SoMa, SF office, designed for builders who thrive on speed, iteration, and meaningful impact. For this role, the expected base salary range is $80,000 to $160,000 before commission. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

Responsibilities

The Engagement Manager will serve as the primary point of contact and trusted advisor for agencies, conducting strategic business reviews, understanding customer objectives, and managing key stakeholder relationships across client teams.