Engagement Manager at Decision Inc

Johannesburg, Gauteng, South Africa -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Managerial Skills, Leadership Skills, Technical Ability, Account Management, Project Scoping, Proposal Writing, RFP Response, Project Quality, Profitability, Problem Solving, Planning, Organizational Skills

Industry

Business Consulting and Services

Description

We are looking for an Engagement Manager to assist in leading our Microsoft Dynamics team within Decision Inc.. Good communication, managerial and leadership skills are a must, and great technical ability is advantageous. There will be exposure to a wide range of industries, so the ability to quickly understand new business environments is essential. Who Are We? Decision Inc. is a leader in enabling its clients to make better decisions, faster. The Company's foundation is built in technology; however, what makes us unique is our understanding of effective decision making. We represent the following leading global technology brands and are experts in the implementation, support and execution of these technologies: Microsoft Dynamics 365 ERP, Dynamics 365 Business Central and Dynamics 365 Customer Engagement. What Will You Do? Team The Development/Career Plan for individual junior team members Measuring of individual KPIs against scorecard for junior team members Ensuring the necessary skills and certifications of your team, stay relevant with new skills and certifications. Monitoring and maintaining staff loyalty & employee satisfaction for your team members Clients Performing account management activities within your client base Actively engaging with your clients on new project work Identifying and driving on-sell/up-sell within your clients Preparing and managing action plans for your clients Identifying and assisting with new leads and opportunities Performing project scoping activities (new and existing clients) Preparing realistic timelines & costing for new projects Write proposals and respond to RFP's Delivery Full accountability for all projects within your clients Ensuring project quality Project profitability in line with scorecard Address client issues. Maintain team utilization in line with organizations needs Achieve high degree of client satisfaction in line with NPS Who Do You Need To Be? Relevant Degree, Minimum 8 Years' experience in a consulting environment Minimum 5 Yeas in a leadership role, demonstrating the ability to manage teams, drive initiatives and deliver results effectively Knowledge of Microsoft Business Application tools (MS Dynamics or related ERP) Strong problem solving skills and good communication skills, both written and verbal Ability to explain technical concepts to business people in a language they understand, and business requirements to technical people Ability to successfully manage and strong relationships with a team and clients Effective planning and organizational skills Passionate and ambitious to deliver on the company's strategic plan

Responsibilities

The Engagement Manager will lead the Microsoft Dynamics team, focusing on team development, KPI measurement, skill maintenance, and ensuring staff loyalty. Key client-facing duties include account management, driving new project work, identifying up-sell opportunities, and managing project delivery, profitability, and client satisfaction.