Engagement Manager

at  Infostrux Solutions Inc

ABOUT INFOSTRUX:

Founded in 2021, Infostrux set out to be the fastest-growing data-focused SI in North America. Within 18 months, Snowflake formally recognized us at the highest partnership tier. Using Snowflake’s innovative data cloud platform, we enable customers to aggregate data from across business units, implement world-class data architecture and engineering, and prepare them for advanced analytics, including AI and ML.
We are inspired to support organizations transitioning to data-driven decision-making and unlocking the value of business data by applying powerful data analytics, data science, and data products.
We built Infostrux to address the needs of modern data-driven organizations worldwide. We focus on data engineering, data architecture, data modelling, data integration, and AI / ML, and we provide ongoing support through our managed services.
We work with organizations of all sizes—from tech startups to Fortune 500s—to help them get up and running on Snowflake. We have successfully architected and deployed various cloud-based workloads and environments with clients across various verticals, such as financial services, health and wellness, gaming and entertainment, retail fashion, and many more.
Our Purpose:
To develop the leaders of a data-driven tomorrow.
Our Mission:
To empower organizations to innovate with data by creating trusted and efficient solutions.
Our Vision:
To be the world’s data team.

JOB SUMMARY:

Are you ready to break boundaries in the data world and work with innovative clients? As an Engagement Manager, you will work closely with pre-sales and engineering teams to champion the delivery of customer business values / use cases and initiate, manage and continuously deliver a wide range of managed and professional services for both clients and business partners.
The Engagement Manager will lead engineering teams and customer technical liaisons, acting as a Project Manager and Scrum Master and the central point of contact for all parties to bring about technical delivery of both long-term engineering engagements and short-term projects. At the same time, they will keep internal and customer stakeholders informed on business value objectives, progress, issues and risks.
Managing customer expectations and establishing long-term partnerships by delivering complex solutions effectively, on budget, on time and within scope is critical in this role.

WHAT YOU’LL GET TO DO:

• Hands-on project management, including initiation, planning, execution and completion of both long-term service engagements and short-term projects.
• Drive account-related activities across both internal and customer stakeholders.
• Effectively leverage Agile / Scrum principles to train, use and coach both internal technical teams and customer teams on these methodologies.
• Ensure long-term relationships with customer contacts in conjunction with sales and pre-sales before, during and after delivery.
• Collaborate with other Infostrux stakeholders to improve the Infostrux Delivery Framework.
• Collaborate with other Engagements Managers and Engineering leads.
• Contribute to a high-performance but collaborative company culture based on transparency, autonomy, and individual growth.
• Attend and represent Infostrux at company, partner and key industry events.

TO BE SUCCESSFUL IN THIS ROLE, YOU MUST BE:

• A strong verbal and written communicator, leading effective communication in various group settings
• A self-starter with a proactive, results-oriented approach
• Able to work in fast-paced managed services and consulting environments and collaborate effectively as a team member.
• Undertake Snowflake SnowPro Core Certification.