Engagement Manager - Offshore at Nexthink

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Benchmarking, End User Computing, Problem Solving, Product Upgrades, Customer Needs Analysis, Actionable Insights, Automation, Content Building, Service Levels, Product Development, Technical Consulting, Analytics, Transformation Projects, IT Operations, English Proficiency

Industry

Software Development

Description

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description The main responsibilities of the role are as follows: • Being able to analyse and benchmark customer’s data-set to drive insights for ongoing operations • Experience on end user computing common issues and proper ways to solve it for enterprises • Maintain healthy operations of customer’s Nexthink instance, in terms of product upgrades and healthy consoles • Analyse customer needs, goals, strategic plans and constraints in order to advice the best possible use of Nexthink • Provide actionable insights to customers and automation opportunities • Be part of customer’s internal processes • Support customers’ initiatives on Nexthink areas of operations • Ability to build content based on customers’ requirements and collaborate with specialized team for advanced content build • Provide new insights to integrate Nexthink with existing solutions and internal processes; • Work against a set of Service Levels (SLs) • Stay current on product development/releases to a level required for the above activities; • This position requires 10% travel to headquarter for training purpose. Qualifications BE/BS preferred in computer science, computer engineering • Minimum of 3-5 years of experience in technical consulting, analytics & automation • History of data analysis and drive to actionable insights and automation • Experience over transformation projects (e.g. Win11, O365) • Extensive technical knowledge on end-user computing • Someone who can collaborate to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input • Good knowledge of IT operations in a challenging environment • Business Level proficiency in English is expected. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. IIf you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: 💼 Permanent Contract and a competitive compensation package. 🩺 Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. 🏡 Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. 📚 Free access to professional training platforms to explore your interests and enhance your skills. 🛡️ Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. 🍼 New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers. 💰 Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. 📣 Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner Department: Professional Services Department Dept: Professional Services Department Division: Professional Services

Responsibilities

The role involves analyzing and benchmarking customer data to drive operational insights, maintaining the health of the customer's Nexthink instance through upgrades, and advising on the best use of Nexthink based on customer goals. Responsibilities also include providing actionable insights, supporting customer initiatives, building content, and working against defined Service Levels.