We are looking for an experienced, customer-focused Engagement Manager to own the full lifecycle of customer success. Partnering closely with our Account Executives, you’ll collaborate to ensure pilots run smoothly, implementations are efficient, onboarding is seamless, and long-term relationships grow into meaningful expansions. This role is equal parts project manager, consultant, and trusted advisor helping customers achieve tangible ROI while driving growth.

REQUIREMENTS

• 4–7 years of experience in Customer Success, Engagement Management for health information management, or healthcare SAAS companies.
• Strong project management skills: ability to manage multiple customer launches and stakeholders simultaneously.
• Experience being the first-in-seat on a team; testing and building playbooks
• Experience in upselling, cross-selling, contracting, and navigating vendor review processes
• Excellent communication and relationship-building skills, with a consultative approach.
• Data-driven mindset—able to present ROI, metrics, and operational outcomes clearly to customers.
• Comfort with ambiguity and fast-moving environments; proactive and solutions-oriented.
• Experience in healthcare workflows, clinical research, or health information management.
• 2-4 years of experience in consulting preferred but not required

WHO WE ARE

Founded by practicing physicians, proven startup operators, and leading AI/ML scientists, meMR Health is on a mission to connect and organize the nation’s healthcare data. We’re automating medical record retrieval and analysis to ensure clinicians have the right data at the right time, so they can focus on what matters most: improving human health.
In the past 12 months, we’ve grown revenue 7x by delivering impactful patient outcomes for large-scale enterprise research and care delivery organizations, including multiple publicly traded companies. Backed by top-tier investors like Base10, Northzone, and Eniac Ventures, we’re just getting started.
We’re here to amplify clinical decision-making, not replace it, and partner with oncologists, cardiologists, fertility specialists, and more to deliver exceptional care. Interested? Join us.

• Pilot Ownership: Collaborate with Account Executives to scope and execute customer pilots. Define success criteria, track progress, and deliver results that lead to full adoption.
• Implementation & Onboarding: Lead end-to-end implementation, coordinating with internal teams to ensure workflows, integrations, and training are delivered on time.
• Customer Success Management: Serve as the primary post-sales point of contact, driving adoption and satisfaction across all customer stakeholders.
• Quarterly Business Reviews (QBRs): Regularly meet with customers to review performance metrics, identify areas of value realization, and align on evolving goals.
• Expansion & Growth: Proactively identify opportunities for account growth.
• Customer Advocacy: Build deep customer relationships that translate into testimonials, case studies, and satisfaction, high-trust customers.
• Internal Collaboration: Work closely with the go-to-market team to proactively identify and surface customer needs.