Engagement Manager - REMOTE at Jobgether

, , Germany -

Full Time

Start Date

Immediate

Expiry Date

31 Mar, 26

Salary

0.0

Posted On

31 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Account Management, Project Management, Solution Development, RFP Processes, Customer Success Practices, Communication Skills, Interpersonal Skills, Negotiation Skills, Organizational Skills, Fluent German, Fluent English

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Engagement Manager. In this role, you will have a significant impact on customer satisfaction and engagement by serving as the main point of contact. You will build long-term relationships and ensure that customer needs and expectations are met through collaboration and innovative solutions. Your proactive engagement will drive the success of projects and help identify opportunities for business growth. The position requires strong communication and organizational skills to manage multiple customer accounts effectively. \n Accountabilities Serve as the main contact for assigned customers, ensuring continuous and proactive communication. Build and maintain strong, long-term customer relationships based on trust and mutual success. Identify customer needs, goals, and pain points, and translate them into actionable insights for internal teams. Explore and support customer-driven ideas, helping shape them into feasible solutions. Collaborate with customers to identify innovation opportunities and value-added services. Support the preparation and response to RFPs, RFIs, and RFQs by gathering and clarifying requirements. Work closely with project and delivery teams to ensure customer satisfaction during execution. Identify opportunities for upselling, cross-selling, or extending service scope. Requirements Bachelor’s degree in Business, IT, Engineering, or a related field (Master’s degree is a plus). 5+ years of experience in customer engagement, account management, or project management. Expertise in solution development, RFP processes, and customer success practices. Excellent communication, interpersonal, and negotiation skills. Strong organizational skills with the ability to manage multiple priorities simultaneously. Fluent German and English language skills. Benefits 30 days of paid vacation and internal/external training opportunities. Employee Share Program and attractive company bicycle arrangements. Modern office space at central locations with high-tech equipment. Access to sports programs and the corporate benefits portal. Plenty of room for innovation in a high-growth environment. Flat hierarchies and attractive development opportunities. \n Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

Responsibilities

The Engagement Manager serves as the main point of contact for assigned customers, ensuring proactive communication and building long-term relationships. They identify customer needs and collaborate with internal teams to deliver innovative solutions and support project success.