WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

REQUIREMENTS

We are looking for someone who meets the following requirements:

• Strong SAP business and technical solution architecture expertise.
• Strong facilitation, negotiation, and de-escalation skills
• Excellent written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy and professionalism
• Highly customer service oriented with strong customer management skills
• Ability to build trust-based relationships and strong networks in customer IT/Business and SAP Ecosystem
• Proven problem-solving skills and strong work ethic are required
• Open to travel
• Bachelor and/or Master’s degree, preferably in business / economics / computer science / mathematics
• Language: fluent English, and Dutch is preferable

WORK EXPERIENCE

• 10+ years of hands-on experience with SAP’s Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party and/or Partner Technologies.
• Experience with SAP S/4 HANA, and/or SAP Business Technology Platform, and/or SAP cloud LoB’s preferred.
• SAP project management, value management, and quality management practices
• Experience leading design, implementation, and change management projects
• Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience
• Experience working with c-levels, senior leaders, influencers, and trusted advisors

ROLE DESCRIPTION

An Engagement Manager is responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers. As trusted advisor on-site with the customer you have a crucial role in supporting the setup and execution of the customer transformation roadmap with SAP services. Based upon your SAP track record you have both the functional and/or technical experience and coordination skills to orchestrate SAP global teams and specialists to create tangible business outcomes for our customers. The Engagement Manager effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers), and service delivery manager (ensuring Premium Engagement Services are delivered as contracted).

KEY AREAS OF RESPONSIBILITIES AND TASKS

• Lead Premium Engagement program
• Lead analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
• Lead engagement planning of Premium Engagement services to customer situation/requirements, solutions, create a value proposition, secure customer alignment, contracts, including working with account teams, solution or industry experts, partners, executives, and delivery support teams
• Lead engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, procurement, contract management, and services delivery
• Lead engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops