Engagement Manager - Strategic Accounts at Goodera

, , United States -

Full Time

Start Date

Immediate

Expiry Date

06 Sep, 26

Salary

0.0

Posted On

08 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Engagement Management, Enterprise Account Management, Client Success, Strategic Planning, Event Execution, Project Management, Stakeholder Management, Executive Presence, Social Impact Strategy, Relationship Building, Consultative Selling, Problem Solving, Storytelling, CSR, Employee Engagement, Logistics Coordination

Industry

Software Development

Description

ABOUT GOODERA Goodera is the world’s leading employee volunteering platform, powering companies to scale employee volunteering experiences globally through our innovative technology platform and unique operating model. With a presence in over 100 countries and support for 30+ languages, we connect over 500 clients—including 60+ Fortune 500 companies—with meaningful volunteer opportunities tailored to their communities. To date, our impact has reached over 10 million beneficiaries, powered by 1 million+ employee volunteers and a network of 50,000+ nonprofit partners. Growing at 100% year on year, we are backed by top investors including Zoom Ventures, Elevation Capital, Nexus Venture Partners, Omidyar Network, and Ursula Burns. ABOUT THE ROLE Location: US (East Coast); NYC or DC Candidates preferred. We’re looking for an experienced, hands-on Engagement Manager to own and grow relationships with some of the largest companies in the world: Fortune 500 enterprises with 100,000+ employees across the globe. These are flagship, high-visibility partnerships, and how you run them shapes the way a global brand experiences Goodera. This isn’t a traditional account-management role, and it isn’t a desk job. You’ll be the senior face of these accounts, and the person who makes their volunteering programs actually happen: the advisor your clients call first, the strategist behind the program, and the operator on the ground when events come to life. You’ll pull together Goodera’s global delivery teams, and you’ll be there in person to run the room, manage day-of execution, and solve problems as they come up. The work sits where relationship-building, program strategy, and hands-on execution meet. You’ll partner closely with our Operations, Supply, Content, and host teams to keep every engagement on track. RESPONSIBILITIES Own the relationship * Act as a lead for your portfolio of strategic enterprise accounts, building lasting trust with key stakeholders and decision-makers. * Advise clients on their social impact strategy, bringing a senior, consultative voice to every conversation. * Nurture long-term relationships that set these accounts up for renewal and growth. Run events on the ground * Own the execution of critical events on-site from start to finish: Coordinate on-site logistics with our operations and host teams, from materials and check-in through to wrap-up. * Roll up your sleeves to solve problems in real time, adapt quickly when plans change, and do what it takes to deliver a great experience. * Be the senior Goodera presence in the room for clients, volunteers, and nonprofit partners. Shape the strategy and delivery * Build and run tailored account plans aligned to each client’s goals, metrics, and impact ambitions, turning one-off events into year-round programs. * Coordinate Goodera’s program, operations, supply, content, and host teams to plan and deliver large-scale volunteering events, owning timelines, logistics, and stakeholder alignment from kickoff to recap. * Hold a high bar for quality and a smooth experience at every participant touchpoint. Track performance * Monitor program health and key metrics such as participation, satisfaction, impact, and cost efficiency, and turn them into clear stories for clients and internal teams. * Spot risks and delivery gaps early, and resolve them with urgency and clear communication. Collaborate across teams * Be the voice of the client inside Goodera, shaping how we improve our platform, playbooks, and event experience. Grow your craft * Be a solutions and industry expert, guiding clients on best practices and program design. * Build deep familiarity with Goodera’s business, infrastructure, and resources. REQUIREMENTS * 3+ years in engagement management, enterprise account management, client success, strategy, consulting, or a senior client-facing role, ideally with large, complex accounts in a startup setting. * A hands-on operator who is energized by being on-site and running live events, not managing only from behind a desk. * A track record of owning enterprise relationships and delivering measurable results in retention, growth, or strategic impact. * A natural relationship builder and storyteller with strong executive presence, comfortable leading client rooms and senior conversations. * Excellent project management instincts, with the ability to create structure across several concurrent workstreams. * Strong written, verbal, and presentation skills, with the ability to tailor your message to any audience. * An ownership mindset and the ability to manage a valued book of business independently. * Comfortable in the thick of live events: on your feet, problem-solving, and staying calm when plans change. * Genuine passion for social impact and for bringing people together to do good. * Experience executing events end-to-end, with the instinct to anticipate problems and the resourcefulness to fix them on the fly. * Background in CSR, employee engagement, or events is a plus. LOGISTICS * Travel is part of this role. You should be comfortable traveling up to 40% for client and event moments. * Since this is a hands-on, event-facing role, you’ll need flexibility around event days, including the occasional evening or weekend. * We’re a global team with a global client base, so some schedule flexibility is a must: Monday through Friday, with occasional availability before or after standard hours when needed.

Responsibilities

Own and grow relationships with Fortune 500 strategic accounts by advising on social impact strategy and managing account plans. Lead the end-to-end on-site execution of large-scale volunteering events, coordinating global delivery teams to ensure high-quality participant experiences.