Engagement Manager at Teksystems Global Services LLC

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

133000.0

Posted On

19 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Thinking, Customer Service, Leadership, Communication, Problem Solving, Project Management, Risk Management, Collaboration, Mentoring, Emotional Intelligence, Organizational Agility, Innovation, Self-Awareness, Team Development, Account Strategy, Continuous Improvement

Industry

IT Services and IT Consulting

Description

As an organization, TEKsystems Global Services provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. We’re doers, looking for doers who do the right thing. Roll-up your sleeves thought-leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you’ve been searching for? Let’s partner. Together, we can accomplish amazing things. Here’s what the opportunity supported through our TEKsystems Global Services (TGS) Talent Acquisition Team requires: The Engagement Manager II position is a delivery leadership position in the organization, in which the individual is responsible for managing at least three or more projects/project teams/programs at a time or potentially one or more complex engagements. The Engagement Manager II provides ownership of customer expectations, delivery assurance of application services deliverables, and all-around outcomes for clients. The Engagement Manager II role is responsible for quantifying the business benefits of project outcomes throughout the engagement. As a more advanced Engagement Manager II position, an Engagement Manager II is expected to have the experience and background to perform all the duties described below for engagements of all service types including all those expected of a Engagement Manager I along with complex deliverable based, fully outsourced, or extremely large-scale engagements or programs. This position requires a more demanding set of skills, educational background and demonstrated experience as related to the technical practice area. This role could require up to 50% travel. Essential Functions Strategic Thinker and Market Strategist Customer-First Mindset: Urgently and actively accountable for project and customer requirements to ensure customer satisfaction and contract compliance (internal controls & legal compliance) Establish and perform periodic customer, project, and solution “health checks” with clients, baselined against the target metrics associated with the Value Streams defined at the onset of the engagement Building and ensuring lasting relationships that result in trusted advisor status with customers and stakeholders. Define and implement a Communication Plan that meets project and customer expectations, and then urgently ensure a rhythm of ‘continuous communication’ and escalation inside of TEK and with the client relative to project status, opportunities, and imminent risks. Participate in the development and execution of an Account Strategy in collaboration with internal stakeholders. Innovative: Thinks out of the box, works to solution, and solve business problems. Drives growth by relentlessly searching for new and improved ways of serving our internal and external customers. Collaborates heavily with Practice, Solutions, and Sales Teams towards this end. Ability to highlight risks associated with activities that deviate from stated business goals and define costs associated with deviation. Leadership Presence: Inspires and motivates a sense of direction and purpose. Energizes team members to strive towards a compelling vision of the future by embracing and embodying company values in all aspects of their work. Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose. Strategic Perspective & Judgement: Maintains a clear view of the customer’s current and future business needs above and beyond the engagement deliverables. Uses deep industry and cultural knowledge to anticipate trends and opportunities; takes a long-term view of the business, as well as taking the broad strategy and translating it into meaningful goals and objectives. Collaboration with account team to ensure costs, planning, governance, and risks are visible and issues are resolved Organizational Agility Drives for Results: Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations and proactively resolve business issues in a timely manner and then work vigorously to ensure the path towards fulfillment of customer expectations is always dignified. Urgently and actively develop, maintain, and track quantifiable metrics that support business and project goals. Continually challenges others in a healthy fashion and addresses performance gaps well before there are any negative impact on service delivery Situational Leadership: Adjusts behavior to best fit the style of others and the style that is needed based upon the situation, the customer culture, and project goals. Self-Awareness & Development: Recognizes own strengths and weaknesses. Admits mistakes; proactively seeks feedback from others. Extracts learning from failure. Building Relationships / Trust & Assessing Talent Collaborates / Creates Buy-in: Builds both informal & formal relationships across organization boundaries. Assessing Talent & Push: Mentor, manage and develop project team members. Conduct annual reviews throughout the year on employee performance where required. Leading Inclusively: Recruits, develops, and retains a diverse, high-quality workforce; maintain a high-performing team that leads and manages an inclusive workplace that maximizes the talents of each person to achieve sound results. Qualifications Possesses healthy situational awareness with a ‘Customer First Mindset’. Operates with a sense ‘healthy paranoia’ by continually ensuring the Customer expectations and goals are identified and validated, that any potential barriers or risks to success are immediately escalated and addressed Excellent oral and written communication skills (English language), analysis and problem-solving skills as well as excellent time management and organizational skills. Demonstrated experience communicating and presenting at executive/director levels Demonstrate and articulate leadership style, compatible ethos and philosophy, and how it relates to teams, stakeholders, peers and customers. Demonstrate an above average emotional intelligence Self-Development: Active and passionate role in their own personal and professional development. Understand areas for growth and learning, creates a plan to improve, and aggressively pursue that plan. Remains up to date on required readings and training. Pay and Benefits The pay range for this position is $88600.00 - $133000.00/yr. Workplace Type This is a fully remote position. À propos de TEKsystems et TEKsystems Global Services Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l’entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d’Allegis Group. Découvrez d’autres informations à TEKsystems.com. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

The Engagement Manager II is responsible for managing multiple projects and ensuring customer satisfaction and delivery assurance. This role involves quantifying business benefits and maintaining strong relationships with clients and stakeholders.