Engagement Officer – Home & Living Specialist

at  Royal Rehab Private Ryde

Published
January 14, 2025
Location
Rydalmere, Australia
Category
Default
Job Type
Full-time
Salary Packaging: Up to $18,550 salary packaging benefits (lower your taxable income and increase your take home pay!)
Benefits: Fitness Passport & HCF Private Health Insurance discounts
Permanent full-time opportunity
Drivers licence & access to own vehicle essential (can claim kilometres)
Based in Rydalmere NSW 2116
About us…
Breakthru is part of the Royal Rehab Group, a leading provider of disability and rehabilitation services. We are a dynamic, innovative organisation committed to empowering people to create their own futures. Through the provision of high-quality person-centered supports, we enable thousands of people every year to access the supports required for mental health, employment, disability & training needs.
Working with us, you will be supporting our clients to achieve their goals and aspirations with the aim of achieving sustainable employment.
We know diversity makes Breakthru a great place to work and we are committed to building an inclusive workplace culture that reflects the people we serve. We encourage applications from diverse community groups including Aboriginal and Torres Strait Islander people, LGBTIQA+, people with a disability and people from culturally diverse backgrounds.
At Royal Rehab we are proud to be Great Place to Work Certified!!
About the role…
Are you passionate about making a meaningful difference in people’s lives? As an Engagement Officer with Breakthru, you’ll be the vital first point of contact for new and potential customers exploring our Home & Living services. Your role is to connect with referrers, individuals and families, understanding their unique needs, goals, and aspirations while guiding them through their journey with Breakthru.
Reporting to the Engagement Team (Business Development & Support Team), you’ll collaborate closely with our Intake team to provide expert advice on service options and develop tailored service agreements. By ensuring a seamless onboarding process, your focus will be on building trust, fostering engagement, and empowering customers to take the next step towards achieving their goals.
If you have experience with the NDIS, especially in Home and Living and you have a passion for supporting people to live their best lives, this is the perfect role for you!

CLCIK HERE FOR POSITION DESCRIPTION

The successful applicant will be required to undergo pre-employment checks including but not limited to a current criminal record check working with children check, employment history and referee checks. Vaccination against infectious diseases is strongly encouraged.
A career with Royal Rehab is an opportunity to collaborate, grow and make a difference with an iconic organisation recognised as a leader in rehabilitation and disability support.
We do not provide sponsorship and no agencies please.

Act as the first point of contact for new customer enquiries, providing information on Breakthru Home & Living services and eligibility requirements.
Respond promptly to enquiries via phone, email, and online systems.
Facilitate customer onboarding by conducting intake meetings, completing Service Agreements, Risk Assessments, and other required documentation.
Liaise with operational teams to confirm service capacity and gather necessary eligibility and funding information.
Organise and conduct client tours or allocate this responsibility to Operational Managers.
Maintain accurate records of customer interactions and ensure timely updates to the customer database.
Promote Breakthru services through community events, presentations, and marketing campaigns.
Conduct customer plan reviews and identify opportunities to promote additional supports or services.
Ensure compliance with NDIS guidelines, Breakthru policies, and Disability Service Standards.
Contribute to process improvements, share knowledge with team members, and uphold workplace safety and confidentiality.
About you…