Engagement Specialist II - Customer Service (PART-TIME) at Engaging Solutions, LLC

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

18.0

Posted On

27 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inbound and Outbound Interaction, Microsoft Word, Spreadsheet Operations, Internet Navigation, Typing, Problem Solving, Interpersonal Skills, Verbal Communication, Written Communication, Multi-tasking, Conflict Management, Sales, Project Management, Training

Industry

Business Consulting and Services

Description

Description This is a part-time role averaging 20 hours per week, therefor ineligible for benefits. This position is remote, but the employee must reside in Indiana. Position Purpose: The purpose of the Engagement Specialist – Customer Service in the contact center is to handle inbound and outbound interactions. The Engagement Specialist is accountable for the delivery of high-quality professional services in accordance with the mission, core values, and purposes for Engaging Solutions and the assigned client. Competencies/Duties: Conduct inbound and outbound customer interaction support. Attract and retain customers by promoting the company positively, providing prompt and accurate customer service. Utilize reference materials to take ownership of customer issues and drive resolutions. Document all customer interactions according to standard operating procedures. Provide customers with prompt and accurate customer service. Identify, escalate, and route priority issues to appropriate resource(s). Meet department expectations and key performance indicator goals. Participate in continuous quality improvement initiatives. Train junior engagement specialists. Manage multiple client projects. Requirements Position Requirements/Abilities: Working knowledge of computer operations Strong interpersonal skills Effective verbal and written communication skills Ability to communicate effectively with people from diverse population Ability to problem solve and adapt to changing environment Strong computer skill proficiency in the knowledge of and use of Microsoft word, spreadsheet operations, and internet navigation Typing skills of 35-40 wpm, preferred Ability to use multi-screen Ability to work a flexible schedule Ability to multi-task Medicaid managed care of insurance industry, preferred Managing customer concerns and sales experience, preferred Education, Work Experience, Licensure: High school education or equivalent 3-4 years of strong customer service experience preferably in a contact center environment Supervisory Responsibilities: This position has no supervisory responsibilities. Contacts: Engaging Solutions employees Internal/External Clients Environment/Physical Demands: Must be able to speak, hear, see, read, write, type, dial, reach, and bend This position is full time, minimum of forty hours per week A combination of day, evening, and weekend hours are required

Responsibilities

Handle inbound and outbound customer interactions to provide high-quality professional service and resolve issues. Document all interactions and train junior engagement specialists while meeting key performance indicator goals.