JOB OVERVIEW

Reporting to the Directors of Admissions, the Engagement Specialist is a critical role in support of the Admissions Advisors. The Engagement Specialist is the first to engage with prospects over the phone, email and/or text message. Additionally, the Engagement Specialist will act in support of events and promotional needs within the Admissions department. Our ideal candidate a self-starter, experienced in sales and telephone communications. They must be highly organized, energetic, an excellent communicator and driven by results.
Job Title: Admissions Engagement Specialist
Department: Admissions
Reports to: Director of Admissions
Location: 198 West Cordova, Vancouver BC
Position Type: Full Time,

QUALIFICATIONS & EXPERIENCE

• Minimum of two years professional experience in a telemarketing or sales department.
• A degree or diploma in Business Administration, such as Marketing, is an asset
• Extensive experience making and receiving phone calls.
• Solid understanding and experience in database usage, EXCEL, CRM’s.
• Goal-oriented with a passion to succeed.
• Excellent written and interpersonal skills with extremely good attention to detail and accuracy.
• Demonstrated organizational and time management skills.
• Demonstrated good judgment and initiative with the ability to work independently with minimum supervision.
• Highly organized team player with a flexible approach and works well under pressure.
• Ability to present a professional and positive image and maintain discretion and confidentiality.

• Work closely with the team of Admissions Advisors to cultivate the regions to generate the maximum amount of qualified leads and work the leads effectively to meet and exceed enrollment targets.
• Respond to regional inquiries within 48 hours or less, with the goal of responding to 98% of prospects within the first 24 hours. Maintain accurate notes of all communications and conversations in the appropriate VFS CRM and database systems.
• Provide backup coverage for the receptionist when requested.
• Qualify potential full-time enrollments, via initial discussions, to ensure educational fit, timing and prospects’ ability to afford the total educational investment.
• Daily responsibilities to schedule face-to-face and phone appointment bookings with prospective students with Admissions Advisors. Provide prospects with background information about VFS to ensure they are well prepared to have a productive conversation with their Admissions Advisor.
• Continue to follow-up on all leads until they have been given a disposition, and update records regularly in the CRM.
• Attend high-yield recruiting events (career fairs, open houses, industry tradeshows, etc.), as required to represent VFS and our product.
• Assist VFS with targeting potential students in its database via targeted email and callout campaign blitzes.
• Attend weekly Admissions meetings to review enrollment, maintain a sense of team, and plan activities for achieving enrollment targets.
• Other duties as assigned by the Directors of Admissions, Admissions Advisors and/or Admissions Supervisor.