ESSENTIAL PROFESSIONAL AND TECHNICAL EXPERIENCE

• Excellent communication skills.
• Flexible and adaptable to change in fast-paced environment.
• Experience of dealing with public complaints and customer service.
• Tenacity/resilience to overcome problems.
• Ability to work autonomously.
• Excellent organisational and time management skills.
• A good team player.
• Demonstrable track record of building good working relationships.
• Good written and oral communication skills.
• A full valid UK driving licence.

DESIRABLE PROFESSIONAL AND TECHNICAL EXPERIENCE

• Experience of using different communication platforms, i.e. websites, social media etc.
• Experience of creating reports and presentations.
• Use of GIS software.

ESSENTIAL QUALIFICATIONS

• Grade C/4 in GCSE Maths and English.
• Competent IT user with experience in MS Office suite of applications.

DESIRABLE QUALIFICATIONS

• A-level or level 3 equivalent qualification.

QUALIFICATIONS

Grade C/4 in GCSE Maths and English.
Competent IT user with experience in MS Office suite of applications.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

WHAT YOU’LL DO

As we move forward with different projects across the south of England, there’s a growing need to engage with communities, this post is key to ‘telling our story’ to local communities involved.
You’ll be asked to talk to people and stakeholders about the different programmes and projects, as well as wider recreation issues in the area. You’ll also be responsible for formulating responses to queries, talking about the work we are doing, championing and helping others to understand our work and objectives. You will co-ordinate responses and engagement plans associated with the team’s delivery in the region.
You will be expected to have knowledge of Forestry England’s recreation offer and understand the landscape sensitivities. You will have excellent communication skills, able to adopt a very flexible approach to the varied tasks assigned to you. You will also have excellent organisational and time management skills to balance the role. You’ll need to work well within a team and be capable of building good relationships, while communicating clearly both verbally and in writing.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

• Responsible for improving promotion of our work and projects, ensuring external communications are clear. This will involve extensive liaison with internal colleagues and external partner organisations to develop in depth knowledge of our work and recreation projects.
• Respond efficiently and timely to telephone, social media and email enquiries.
• Collect and analyse feedback to identify developing trends and themes (e.g. visitor feedback, permitted activities, social media engagement) and present findings to managers.
• Collate internal reports for analysis of data, KPI, etc.
• Assisting in the timely and effective procurement of items and merchandise used by the Communications and Marketing team.
• Working collaboratively with colleagues across the wider team and responding to enquiries applying own knowledge of recreation programmes and other projects to decide the best method of communication to suit audience needs.
• To support the Marketing and Communications Team with activities, such as organising meetings, preparing papers and circulating actions lists and minutes.
• Contributing to the overall impact and professionalism of the Marketing and Communications Team and take an active role in team working within the wider District Teams.