POSITION SUMMARY:

The College of St. Scholastica is seeking a highly motivated and detail-oriented Engagement Technology Specialist to join our IT team. This role will be instrumental in supporting and enhancing our various technology platforms, with a particular emphasis on optimizing the technology experience for our staff and faculty, and critically, the applicant and student experience when engaging with these systems. The successful candidate will play a key role in maintaining data integrity, implementing new features, and providing technical administration and development services across platforms like Salesforce and Slate, all while keeping the end-user at the forefront of their work. This role will also have the opportunity to explore and support the applied use of Artificial Intelligence to further enhance efficiency and user experience.

REQUIREMENTS:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, OR equivalent practical experience.
• 1+ years of experience in a technology platform administration or development role, with exposure to CRM or similar systems.
• Demonstrated understanding of platform administration concepts (user management, security, declarative automation, reporting).
• Strong analytical and problem-solving skills and attention to detail.
• Excellent communication (written and verbal) and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• A strong commitment to enhancing user experience for staff, faculty, and students.

PREFERRED QUALIFICATIONS:

• Experience with Salesforce administration and/or development ( Visualforce, Lightning Web Components, Flows).
• Experience with Slate administration and/or development.
• Experience with Payment Gateway platforms.
• Experience with web technologies such as HTML, CSS, JavaScript, ColdFusion, PHP, etc.
• Familiarity with data formats like JSON and integrating systems via APIs.
• Familiarity with database platforms and SQL.
• Experience with content management systems, particularly WordPress.
• Familiarity with higher education business processes and systems.
• Salesforce Administrator Certification (ADM 201) or other relevant platform certifications.
• Basic understanding of Artificial Intelligence (AI) concepts and a strong interest in its practical application in business processes or user experience.
• Experience with IPaaS (Integration Platform as a Service) solutions.

PHYSICAL REQUIREMENTS:

• Ability to sit or stand for extended periods.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

DISCLAIMER:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. Duties may be added, removed, or modified at any time to meet the evolving needs of the college.

LL-JG

KEY RESPONSIBILITIES:

• Student Experience Focus: Actively contribute to initiatives aimed at improving the student journey through our technology platforms, ensuring systems are intuitive, accessible, and responsive to student needs.
• Platform Administration: Perform day-to-day administration tasks for various technology platforms, including user setup, profiles, roles, security, custom objects, page layouts, flows, validation rules, and other declarative automation, specifically focusing on platforms like Salesforce and Slate.
• User Support & Training: Provide first-line support to users (staff, faculty, and students) across various platforms, troubleshoot issues, and develop clear, concise training materials and documentation to promote adoption and effective use of technology.
• Enhancement & Development: Assist in the design, development, testing, and deployment of new features and enhancements using both declarative tools and programmatic approaches. This includes working with technologies such as Apex, Visualforce, Lightning Web Components for Salesforce, as well as general web technologies like HTML, CSS, JavaScript, interacting with APIs and IPaaS for integrations, and database platforms such as MSSQL.
• Technology Stack Modernization: Assist in transitioning away from our ColdFusion (CFML) platform by systematically analyzing, designing, and developing replacement solutions in other core platforms and managing data migration, with the goal of successfully decommissioning the original system.
• Applied AI Exploration & Support: Assist in researching, testing, and implementing applied Artificial Intelligence solutions within existing platforms or new tools to automate tasks, improve data analysis, and enhance user interactions for staff, faculty, and students.
• Data Management: Support data pipeline development, import, export, cleansing, and de-duplication efforts to maintain data quality and integrity across various systems.
• Reporting & Analytics: Create and maintain reports and dashboards to provide insights into user adoption, data trends, and operational efficiency for various platforms. Utilize analytics and reporting tools to inform decision-making.
• Collaboration: Work closely with cross-functional teams, including Admissions, Registrar, Student Life, and Academic departments, to understand their requirements and translate them into effective technology solutions. Collaborate on projects using TeamDynamix.
• Documentation: Maintain comprehensive documentation of platform configurations, processes, and custom development.
• Staying Current: Stay up-to-date with new releases and features of our core platforms (e.g., Salesforce, Slate), general web technologies, and emerging trends in applied AI, recommending and implementing relevant updates.